What is Updox?
Updox is a comprehensive unified communications and practice management platform designed specifically for healthcare providers. It integrates multiple tools into a single interface, enabling practices to streamline patient engagement, improve operational efficiency, and increase profitability. Key features include secure text messaging, eFax, telehealth, patient portal, appointment reminders, broadcast messaging, and digital forms. The platform also offers a charge capture solution to reduce lost revenue and shorten billing cycles. Updox integrates with most EMR systems and is HIPAA-compliant, ensuring secure and efficient care delivery.
The platform is built to scale with practices of any size, from small clinics to large hospitals. It offers customizable plans and usage-based pricing, allowing practices to pay only for the tools they need. With mobile-friendly interfaces and integrated payment capabilities, Updox helps healthcare organizations enhance patient access, reduce administrative burden, and optimize revenue cycle management.
Features
- Unified Inbox: Funnels all communications including emails, eFaxes, and messages into one organized inbox.
- HIPAA Compliance: Ensures all communications and data handling meet HIPAA regulations.
- Integrated Payments: Enables payment collection from any location or device within the inbox workflow.
- Document Management: Allows electronic signing and editing of documents directly in the platform.
- Charge Capture: Quickly captures charges at point of care, integrates CPT and ICD codes, and shortens billing cycles.
Use Cases
- Reduce patient no-shows with automated appointment reminders via text, email, or phone.
- Securely exchange patient information between providers using Direct Secure Messaging.
- Conduct virtual visits with patients through the HIPAA-compliant telehealth platform.
- Streamline patient intake with digital forms that capture information without paper.
- Communicate with all patients at once via broadcast messaging based on demographics or diagnosis.
FAQs
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Are products sold a la carte or only as packages?
Our experienced solution consultants will work with you to build a customized package that meets your needs, whether that is a single product, multiple products, or the entire platform. -
How do the bundles work?
Bundles provide additional volume for specific features at a discounted rate compared to overage charges. For example, if your plan includes 1,000 electronic faxes but you typically use 1,500, you can purchase a bundle to add 500 faxes at a better per-unit price. -
What if I don’t know how much usage I will need for certain products?
Our experienced solution consultants have access to benchmark data from over 10,000 customers to help find the right plan for your practice. Our customer success team will also help monitor and adjust post go-live.
