What is traggr?
Traggr is a comprehensive feedback management solution designed to help teams collect, track, and analyze customer inquiries and user feedback from multiple sources. It provides a centralized database where feedback, feature requests, and bug reports can be recorded and managed efficiently. The platform supports various collection methods, including direct input during customer interactions, embedded feedback forms in products, and QR codes for physical locations.
With built-in analysis tools, traggr enables teams to identify common requests, detect trends, and understand customer priorities. It promotes transparency across departments by giving all team members access to feedback data, facilitating data-driven decision-making. The platform is optimized for productivity with an intuitive interface, keyboard shortcuts, and cross-platform compatibility, allowing users to work seamlessly on browsers, desktop applications, and mobile devices.
Features
- Centralized Feedback Collection: Collect customer feedback, feature requests, and bug reports from all channels in one place
- Multi-Platform Access: Use on any device including browsers, desktop applications, and mobile phones (Android/iOS)
- Embedded Feedback Forms: Quickly integrate customizable feedback forms into products with separate source evaluation
- QR Code Feedback Collection: Create QR codes that link to feedback forms for physical location feedback gathering
- Trend Detection & Analysis: Analyze feedback to detect common requests, identify trends, and understand customer priorities
- Team Transparency & Collaboration: Provide all team members with access to feedback data for cross-departmental alignment
- Feedback Management Tools: Complete resolved topics, merge duplicates, and delete cases to maintain organized feedback collections
- Customizable Fields: Upload customer lists via CSV and customize fields to adapt to specific team needs
Use Cases
- Centralizing customer feedback from multiple communication channels
- Tracking feature requests and bug reports across product development cycles
- Analyzing customer inquiry trends to identify priority areas for improvement
- Collecting digital feedback from physical locations using QR codes
- Facilitating cross-departmental collaboration on customer feedback management
- Making data-driven decisions based on analyzed customer feedback patterns
- Managing feedback collection for restaurants, events, or retail locations
- Streamlining feedback processes for customer support and product teams
