CoSupport AI
What is Conflux?
Conflux offers a comprehensive platform designed to help software teams efficiently manage customer feedback from multiple channels. By integrating with popular services, it simplifies the collection and organization of feedback, ensuring valuable insights are always accessible and actionable. The platform provides customizable workflows so teams can prioritize, update, and communicate with their users, closing the feedback loop and fostering stronger relationships.
With features like mass user updates, one-on-one conversations, and advanced organization tools, Conflux adapts to existing workflows without disruption. Whether for startups or large enterprises, it delivers scalability and flexibility, supporting product teams in driving innovation, improving roadmaps, and elevating customer satisfaction.
Features
- Feedback Collection: Integrates with popular channels to gather customer feedback seamlessly.
- Feedback Organization: Utilizes advanced technology to structure and prioritize feedback efficiently.
- Custom Views: Allows creation of tailored views to focus on key feedback items.
- User Communication: Provides tools for mass updates and individual conversations with users.
- Workflow Integration: Designed to fit into existing team workflows, making adoption simple.
Use Cases
- Managing and prioritizing software product feedback
- Improving product roadmaps based on user input
- Closing feedback loops with direct customer communication
- Enhancing transparency with public feedback boards
- Streamlining feedback collection across multiple platforms
FAQs
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What are active end users?
Active end users are individuals who provide feedback; they are considered active for three months after submitting feedback, after which they are flagged as inactive if no further feedback is provided. -
Can I cancel my subscription at any time?
Yes, you can cancel your subscription, and there is a 60-day money-back guarantee. After cancellation, your account will remain active until the end of the current billing term. -
Do you offer discounts for nonprofit or educational organizations?
Yes, Conflux provides special discounts to qualified nonprofit organizations and educational institutions. Interested parties should contact the company to learn more.
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Conflux Uptime Monitor
Average Uptime
100%
Average Response Time
289.6 ms
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