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SAMMY
The AI Engine Powering Customer Success

What is SAMMY?

SAMMY utilizes Artificial Intelligence to interact with applications similarly to a real user. It meticulously maps every possible user interaction, such as clicks and pathways within the software. This exploration allows SAMMY to automatically generate essential content aimed at improving user experience and support.

The platform produces bespoke user walkthroughs, comprehensive documentation, video tutorials, and personalized onboarding flows. A key feature is its ability to automatically detect product changes and update all generated content accordingly, ensuring resources remain current. Beyond content creation, SAMMY also assists in identifying potential issues and bugs early in the development cycle and supports automated UI and end-to-end testing.

Features

  • Automated Documentation & Video Tutorial Generation: Creates user guides and video tutorials based on application exploration.
  • On-Screen User Onboarding: Develops tailored, interactive onboarding flows for new users.
  • Demo-led Sales & SEO: Generates content usable for sales demonstrations and SEO improvement.
  • Automated UI & E2E Testing: Performs automated testing to identify bugs and usability issues.
  • Automatic Content Updates: Keeps generated walkthroughs, documentation, and onboardings synchronized with product changes.
  • Security Compliance: SOC 2, GDPR, and HIPAA compliant with data encryption.

Use Cases

  • Automating the creation of product documentation and user guides.
  • Generating video tutorials for software features.
  • Building interactive user onboarding experiences.
  • Implementing automated UI and end-to-end software testing.
  • Proactively identifying bugs and usability issues.
  • Creating materials for demo-led sales approaches.
  • Enhancing website SEO with product-related content.

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