What is Riviera?
Riviera offers an advanced AI phone platform specifically built for the hospitality industry. It leverages a sophisticated voice AI to manage phone interactions, providing a seamless and efficient experience for both guests and hotel staff. The system integrates with existing hotel software like PBX, POS, and PMS systems.
Riviera's AI is designed to handle a variety of tasks, from answering calls instantly and providing property information to taking room service orders and processing reservation requests. This helps enhance the guest experience and improve hotel efficiency and revenue generation opportunities.
Features
- AI Phone Operator: Answers every call on the first ring with a friendly, intelligent AI, and routes calls.
- AI Room Service Agent: Takes in-room dining orders accurately, remembers guest preferences, and offers personalized recommendations.
- AI Reservations Specialist: Converts phone inquiries into confirmed bookings, interfaces with GDS systems, and suggests upgrades.
Use Cases
- Answering guest inquiries about hotel amenities and local recommendations.
- Taking in-room dining orders and upselling menu items.
- Handling reservation requests and providing information on rates and availability.
- Routing calls to the appropriate hotel departments.
- Reducing staff workload during peak hours.
FAQs
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What can Riviera AI do?
Riviera AI acts as an AI Phone Operator, AI Room Service Agent, and AI Reservations Specialist, handling calls, taking orders, and managing reservations to improve guest experience. -
How long does it take to implement Riviera?
The content doesn't have information about implementation. -
Will AI automation disrupt my current operations?
The provided content lacks specific information concerning disruptions to current operations. -
How much does AI automation cost?
The provided content does not specify the cost; contact Riviera for pricing details.
