What is Chaty?
Chaty is an AI-powered receptionist solution designed specifically for tourism and experience operators. The platform handles incoming phone calls around the clock, engaging with customers to answer questions, check availability in real-time, and process bookings directly into existing booking systems like Rezdy, Roller, Bookeo, and Fareharbor. The AI receptionist ensures that businesses never miss a customer call, eliminating the frustration of long wait times or unanswered calls.
The platform features natural conversational AI that can manage routine inquiries, process booking modifications and cancellations, and seamlessly forward complex calls to human staff when needed. Chaty integrates with existing booking systems to maintain synchronized availability and processes payments while providing detailed analytics and insights. Businesses can customize the AI voice from 8 different options and upload knowledge bases to ensure accurate responses that maintain brand consistency across all customer interactions.
Features
- 24/7 Call Answering: Picks up customer calls instantly with no wait times
- Real-Time Availability Checking: Connects to booking systems to verify availability instantly
- Direct Booking Integration: Books directly into systems like Rezdy, Roller, Bookeo, and Fareharbor
- Booking Management: Creates, modifies, and cancels bookings autonomously
- Smart Call Routing: Forwards complex calls to human staff when needed
- Payment Processing: Handles credit card payments during booking process
- Customizable AI Voices: Choose from 8 different AI voices and name your virtual assistant
- Call Transcripts: Provides detailed transcripts of all customer interactions
- Simultaneous Call Handling: Manages multiple calls at the same time
- Knowledge Base Integration: Reads website content and custom knowledge to provide accurate answers
- Analytics and Insights: Tracks call data and identifies knowledge gaps for continuous improvement
- Natural Conversation: Uses advanced conversational AI for smooth, human-like interactions
Use Cases
- Tour operators managing booking inquiries outside business hours
- Attractions handling high call volumes during peak seasons
- Activity rental businesses checking equipment availability in real-time
- Experience providers processing last-minute booking modifications
- Charter services managing customer questions and reservations
- Small tourism businesses reducing reception staff costs
- Multi-location experience operators maintaining consistent customer service
- Seasonal tourism businesses scaling call capacity during busy periods
How It Works
Customer Calls
Chaty picks up the call instantly when a customer phones your business.
Chaty Engages & Books
The AI answers questions, checks availability in your booking system, and processes bookings directly.
You Focus on What Matters
Chaty keeps your booking system updated automatically while you focus on serving customers.
FAQs
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What is Chaty?
Chaty is an AI-powered receptionist that answers customer calls, checks availability, and books directly into your existing booking system, like Rezdy. -
How does Chaty work?
Chaty uses advanced AI to answer calls, engage with customers, and process bookings in real time. It connects to your booking system to check availability, modify reservations, and provide accurate responses to inquiries. -
What businesses can use Chaty?
Chaty is ideal for tour operators, restaurants, spas, salons, service-based businesses, and any company that takes bookings over the phone. -
Can I customize Chaty's voice and responses?
Yes! You can choose from 8 different AI voices, name your virtual assistant, and upload a knowledge base to ensure Chaty provides accurate answers. -
What happens if Chaty can't answer a question?
If Chaty doesn't have the answer, it can either take a message, escalate the call, or flag it for review so you can update the knowledge base later.
