What is Smith.ai?
Smith.ai offers comprehensive virtual receptionist solutions designed to enhance customer interactions and streamline business operations. The service combines AI-powered technology with expert human agents to deliver accurate and efficient call answering, lead qualification, appointment scheduling, and payment collection.
With 24/7 availability and bilingual answering options, Smith.ai ensures businesses never miss a customer. Features like CRM integration, call recording, and intelligent call routing help businesses optimize their workflows and improve customer satisfaction.
Features
- Lead screening & intake: Capture and qualify leads based on custom criteria.
- Appointment booking: Schedule meetings directly on integrated calendars.
- CRM integration: Automatically send call details to popular CRM platforms.
- Call recording & transcriptions: Access call recordings and searchable transcripts.
- Bilingual answering: Provide services in both English and Spanish.
- Payment collection: Securely process payments through various platforms.
- 24/7 live-staffed: Around-the-clock live call answering with human receptionist
Use Cases
- Answering incoming calls for businesses
- Qualifying leads and capturing intake information
- Scheduling appointments and managing calendars
- Processing payments and invoices
- Conducting outbound sales and support campaigns
- Managing web chat, SMS, and social media messaging
FAQs
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How does the money-back guarantee work?
Smith.ai offers a 14-day money-back guarantee for new clients. If you are not satisfied within the first 14 days, email support@smith.ai for a full refund of your plan and add-on services, up to $1,000. Overage charges are not included. -
Do I have to sign a contract?
Smith.ai is a month-to-month service with no long-term contracts. You are billed monthly and can cancel at any time. -
Can I change my plan?
Yes, you can change your plan at any time by emailing support@smith.ai. The new plan billing will start the next month. -
Do you count wrong numbers or spam towards my quota?
No, you will not be charged for spam or unsolicited sales calls as long as the lines forwarded to Smith.ai pass Caller ID. -
What if I don't need 24/7 answering?
You can specify the hours you want Smith.ai to answer calls. Calls outside those hours can go to a number you choose or to voicemail. Pricing remains the same regardless of answering hours.
