What is Johnni AI?
Johnni AI offers advanced AI voice agents designed primarily for small and medium-sized businesses in Australia, such as pizza shops, restaurants, and trade services. These agents automate phone calls, manage bookings, and handle appointments around the clock, ensuring businesses never miss a call and maintain excellent customer service. The service focuses on saving businesses on wage costs and increasing overall productivity by providing seamless 24/7 customer interaction.
Utilizing cutting-edge AI, including natural language processing, Johnni AI aims to provide human-like interactions, enhancing the customer experience. It integrates with existing business systems like CRMs and telephony platforms, offering features such as call transcripts, recordings, and smart follow-ups via SMS or email. The platform emphasizes competitive pricing and local support, allowing businesses to focus on growth while the AI handles reception duties.
Utilizing cutting-edge AI, including natural language processing, Johnni AI aims to provide human-like interactions, enhancing the customer experience. It integrates with existing business systems like CRMs and telephony platforms, offering features such as call transcripts, recordings, and smart follow-ups via SMS or email. The platform emphasizes competitive pricing and local support, allowing businesses to focus on growth while the AI handles reception duties.
Features
- Human-Like Interaction: Responds to inquiries and manages calls naturally, like a real person.
- Full Transcripts & Summaries: Provides comprehensive summaries and complete transcripts of all calls.
- Instant Appointment Booking: Schedules meetings directly into calendars.
- Call Recordings: Records and stores calls for quality assurance via a dedicated dashboard.
- Instant Answering: Ensures quick responses so no important calls are missed.
- Smart Follow-ups: Schedules follow-up calls, SMS, or emails based on caller preferences.
- 24/7 Availability: Operates continuously without breaks or time off.
- Inbound & Outbound Calls: Capable of handling incoming calls and making outgoing calls.
- CRM & System Integration: Connects with CRM, telephony, automation platforms, POS systems, etc.
- Customizable Voice & Responses: Offers a range of voices and allows customization of scripts and workflows.
Use Cases
- Automating call answering for small and medium businesses.
- Booking appointments and managing schedules 24/7.
- Providing after-hours call handling.
- Qualifying new leads and scheduling follow-ups.
- Handling customer support inquiries for e-commerce sites.
- Managing client inquiries and appointments for real estate agencies.
- Reactivating old leads through outbound calling campaigns.
- Capturing required information for job bookings (e.g., for tradies).
FAQs
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Is it really 24/7?
Absolutely! Available 24/7, without sick days or time off. Johnni can continuously work to ensure your business is always ready to take calls, even after hours, so you never miss an opportunity. -
How do you sound so human?
Johnni leverages cutting-edge AI technology and natural language processing to replicate human conversation. This enables our interactions to flow naturally, providing your callers with a smooth experience and leaving a professional first impression. It includes emotional triggers to transfer to a human if needed and anti-interruption technology. -
Can I customise the voice and responses?
We have a range of voices you can choose from and based on your scripts and workflows, we will make sure Johnni follows the right processes and captures the right data. -
Can I use my existing business number?
Absolutely, this is super easy for Johnni. We can integrate with an existing phone number or set up something new. You just need to set up call forwarding, and you’re good to go. -
Which Integrations?
As long as your software has an API integration, Johnni can integrate. We can integrate our AI into almost any system so everything runs smooth every time, whether a POS system, a CRM or anything in between.
