What is Kundo?
Kundo is a comprehensive customer service solution designed for the AI era, combining case management and self-service into a unified platform. It leverages artificial intelligence to keep organizational knowledge updated, provide direct responses to customers, and ensure that support agents perform efficiently from their first day. The platform includes AI Ticketing, Knowledge Agent, and AI Chat features to streamline operations and improve service quality.
By centralizing knowledge and automating its maintenance, Kundo enables more effective AI tools, faster agent onboarding, quicker response times, and reduced errors. It focuses on creating personalized customer experiences rather than removing the human touch, with AI summarizing customer history and delivering tailored responses. The self-service capabilities automatically update based on agent-customer interactions, ensuring reliable and maintenance-free support channels across various industries.
Features
- AI Ticketing: Generates drafts, summarizes case history, and translates languages to make agents fast and consistent
- Knowledge Agent: Collects, organizes, and updates knowledge automatically for use in self-service channels and agent support
- AI Chat: Offers 24/7 first-line support with accurate responses based on organizational knowledge and past agent answers
- Self-Service Automation: Updates self-service channels automatically from agent-customer conversations without manual maintenance
- Integration Capabilities: Easily integrates with CRM, business systems, order systems, and similar for a cohesive digital experience
Use Cases
- Automating customer service responses with AI-driven chat
- Managing and resolving customer support tickets efficiently
- Maintaining and updating knowledge bases for self-service
- Providing 24/7 customer support through AI chatbots
- Enhancing agent productivity with AI-generated drafts and summaries
FAQs
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How does Kundo differ from other platforms?
Kundo centers on knowledge as the core driver for all AI products, automatically collecting, transforming, and maintaining knowledge to ensure high-quality responses in AI Chat and AI Ticketing. -
How much faster are cases handled with AI drafts?
Cases are handled twice as fast with Kundo's AI drafts, based on observed effects. -
Does Kundo follow GDPR guidelines?
Yes, Kundo's product and operations meet all GDPR requirements. -
What products are included in Kundo's comprehensive solution?
It includes case management for all digital channels, AI Chat, AI Knowledge Agent, customer forum, FAQ, Help Center, and live chat. -
What benefits do users get with Kundo?
Common benefits include more cases handled overall, faster handling times, happier customers, shorter wait times, and increased availability.
