What is Mojo Helpdesk?
Mojo Helpdesk is an all-in-one helpdesk solution designed to streamline customer support operations through artificial intelligence. The platform centralizes request management by migrating from spreadsheets and emails to a powerful ticket tracking system, enabling teams to handle support queries more efficiently. With AI-driven features like intelligent routing, automated responses, and smart suggestions, it helps slash response times by up to 80% while maintaining organization through assignment, prioritization, and tagging capabilities.
The tool includes a built-in knowledge base that empowers users to find answers independently, potentially reducing incoming tickets by 90%. It offers seamless integrations with popular apps like email, Google Workspace, Zapier, and Slack, requiring no complex setup. Security is ensured through SSL encryption, HIPAA and SOC 2 compliance, two-factor authentication, and SSO, making it suitable for various industries including education and healthcare.
Features
- AI-Powered Support: Leverages artificial intelligence for intelligent routing, automated responses, and smart suggestions to accelerate ticket resolution.
- Knowledge Base: Includes a self-service knowledge base that enables customers to find answers to FAQs, potentially cutting incoming requests by up to 90%.
- Automation: Automates workflows and business rules using bots for tasks like round-robin assignments, auto-responders, and escalations to improve efficiency.
- Seamless Integrations: Connects with email, Google Workspace, Zapier, Slack, and other tools out-of-the-box without complex setup requirements.
- Security and Compliance: Ensures data protection with SSL encryption, HIPAA and SOC 2 compliance, two-factor authentication, and single sign-on (SSO).
Use Cases
- Automating customer support ticket management for businesses to reduce response times.
- Providing a self-service knowledge base for customers to find answers independently and deflect repetitive requests.
- Streamlining IT helpdesk operations in educational institutions or non-profits with discounted pricing plans.
- Managing asset tracking and maintenance contracts with notifications for renewals and incident logging.
- Enhancing team productivity through automated workflows, round-robin assignments, and customizable ticket views.
FAQs
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What is included in the free trial?
The free trial offers a 21-day period with no credit card required, allowing users to test features across available plans. -
Are there discounts for educational institutions?
Yes, a 25% discount is available for schools and non-profits on yearly Business and Enterprise plans. -
How does the pricing model work?
Pricing is per agent per month, with options for monthly or yearly billing, and discounts for annual subscriptions. -
What integrations are supported?
It integrates with email, Google Workspace, Zapier, Slack, and allows custom email providers and single sign-on options. -
Is there phone support available?
Phone support is included in the Business and Enterprise plans for direct assistance from the support team.
