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What is i3 Simple?
i3 Simple offers a comprehensive virtual call center solution designed to streamline operations and enhance customer experiences. The platform provides businesses with an intelligent system for managing incoming calls, improving response times, and reducing operational costs.
It leverages advanced AI capabilities allowing for context-aware interactions and continuous learning, ensuring the system becomes more effective over time. It allows creating custom call flows without any coding requirements.
Features
- AI Call Assistant: Handles incoming calls, understands context, and provides smart responses.
- Smart Call: Get a dialer and make phone calls from your laptop anywhere, anytime.
- Drag-and-Drop Call Flow Builder: Design custom call flows without coding.
- Unified Phonebook Manager: Keep all your contacts organized in one powerful system.
- Multi-Device Number Management: Manage multiple phone numbers across different countries and devices.
- Agent Workspace: Handle calls, access customer information, take notes, and follow scripts – all from one screen. (Works but still on-development)
Use Cases
- Handling high call volumes efficiently.
- Providing 24/7 customer support.
- Managing after-hours calls.
- Creating custom call routing paths.
- Managing contacts from various sources.
- Maintaining a local presence in multiple markets.
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