What is Avenue?
Avenue provides mechanics with a comprehensive booking solution that streamlines customer interactions through automated systems. The platform features a 24/7 AI call agent named Riley that answers overflow and after-hours calls, books appointments via SMS, and ensures no booking opportunities are missed. Customers can book directly from Google profiles without needing to call or visit websites, while automated confirmations and reminders via SMS and email help reduce no-shows.
The system includes visual forms with tap-to-select functionality for services and add-ons, making the booking process fast and effortless. Avenue automatically requests Google reviews after each service to help businesses build their online reputation and improve local search rankings. The platform integrates with over 100 platforms to sync customer data in real-time, eliminating double entries and providing businesses with performance tracking through form completions, calls, add-ons, and no-show metrics.
Features
- AI Call Agent: 24/7 AI assistant named Riley answers calls, books appointments via SMS, and notifies of callbacks
- Google Booking Integration: Customers can book directly from Google profiles without calling or visiting websites
- Automated Reminders: SMS and email confirmations and reminders sent 24 hours and 1 hour before appointments
- Visual Booking Forms: Tap-to-select cards for services, locations, and add-ons instead of typing
- Review Management: Automatically requests Google reviews after each service to build online reputation
- Multi-Platform Integration: Syncs with 100+ platforms for real-time customer data updates
- Performance Tracking: Monitors form completions, calls, add-ons, and no-shows each month
Use Cases
- Automating appointment scheduling for automotive repair shops
- Reducing administrative workload for mechanics through automated systems
- Increasing booking conversions with 24/7 AI call answering
- Improving customer experience with visual, tap-to-select booking forms
- Boosting online reputation through automated Google review requests
- Minimizing no-shows with automated SMS and email reminders
- Streamlining customer data management across multiple platforms
FAQs
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What is Avenue?
Avenue is a booking platform for mechanics that automates appointment scheduling, reminders, and reviews using AI technology. -
How do I add Avenue to my website?
Avenue can be added to websites through embed buttons that stay visible as customers browse, providing multiple ways to connect. -
Do I need both the booking form and AI receptionist?
Businesses can choose between different plans that include either the booking form, AI receptionist, or both based on their needs. -
Can I customise what services customers can book?
Yes, Avenue allows customization of services through visual forms with tap-to-select functionality for different options. -
What happens if someone tries to book when I'm fully booked?
The system includes booking blockouts and calendar integration to manage availability and prevent overbooking.
