What is Totango?
Totango is a comprehensive Customer Growth platform that empowers customer success and sales teams to align around customer retention and growth. It combines customer management software, predictive revenue intelligence, and a robust Value Methodology to help organizations drive customer ROI and revenue growth at scale.
The platform offers AI-powered insights and workflow design to manage customer experience, success, and renewals. With features like churn prediction, expansion opportunity identification, and automated workflows, Totango helps teams continuously deliver value and optimize revenue growth. It integrates with popular tools like Salesforce, Zendesk, and HubSpot, providing a unified view of customer data.
Features
- AI-Powered Churn Intelligence: Predict and analyze churn risks using AI models.
- Expansion Opportunity Detection: Identify upsell and cross-sell opportunities.
- Automated Workflows: Streamline manual tasks and drive consistency in post-sales processes.
- Customizable Dashboards: Monitor key metrics and customer health scores.
- Integrated Frameworks: Use pre-built frameworks for customer management and growth strategies.
- Data Integrations: Seamlessly integrate with Salesforce, Zendesk, HubSpot, Slack, and more.
- Multidimensional Health Scoring: Calculate customer health scores using multiple variables and dimensions.
- Customer Segmentation: Segment customers into tiers for targeted engagement.
Use Cases
- Churn prevention and risk management
- Customer revenue growth and expansion
- Post-sales process automation
- Customer health monitoring and scoring
- Go-to-market strategy optimization
- Customer success team alignment with sales
- Customer lifecycle management
FAQs
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What products does Totango offer?
Totango offers three standalone products: Totango (Customer Success Platform), Unison (Customer Intelligence Engine), and Catalyst (Customer Growth Platform). -
What types of licenses are available for Totango customer success software?
Practitioner seats provide full platform access. Contributor seats offer limited access for tasks like adding touchpoints. Viewer seats provide read-only access for leadership. -
Can Unison be used without a Customer Success Platform?
Yes, Unison is a standalone AI-powered Customer Intelligence Engine that can be used with or without a CSP. -
How does Totango define a customer account?
A customer account is a record containing customer information such as name, address, contracts, subscription details, health, usage, and engagement data. -
Does Totango offer professional services?
Yes, professional services can be purchased for projects needing additional resources, typically involving a Customer Success Engineer or Implementation Manager.
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