What is Tagado?
Tagado empowers organizations to utilize unstructured customer feedback, surveys, and conversations from any textual source. This data is then transformed into a granular, real-time, actionable understanding of the customer's perspective.
The platform offers unified analytics, allowing for clear and precise detection and tracking of customer perception across various topics and granularities. Tagado's technology features VOC trend tracking, emerging trend discovery, and real-time exploration capabilities, delivering cross-functional value and aligning teams around the customer.
Features
- VOC trend tracking: Custom-tailored to business needs, at any granularity.
- Emerging trend discovery: Proactive insights for immediate, precise action.
- Real-time exploration: On-the-fly hypothesis validation, root cause and churn analysis.
- Cross-functional value: Aligning CX, product, service, marketing, sales & management around the customer.
- Unified feedback hub: Centralized platform for all customer feedback data.
- Customized topics & sentiment: Tailored analysis based on specific business requirements.
- VoC AI copilot: AI-powered assistance for deeper insights.
- Action-driven root-cause analysis: Identification of the underlying reasons behind customer feedback.
- Trend monitoring: Continuous tracking of key customer trends.
- Smart reporting & alerts: Automated notifications on significant changes or anomalies.
Use Cases
- Tracking customer satisfaction metrics
- Analyzing open-end survey responses
- Processing feedback from ticketing and in-app sources
- Analyzing call transcriptions
- Monitoring social media and public reviews
- Identifying the root cause of CX metric drags
- Discovering emerging customer concerns
