What is SentiSum?
SentiSum is an AI-native Voice of Customer platform designed to help businesses retain customers by unifying feedback from support tickets, surveys, calls, reviews, social posts, and CRM notes. Powered by the Kyo AI Engine, it transforms scattered customer signals into a single source of truth that identifies issues before they escalate into churn.
The platform features AI agents that provide early warnings about emerging problems, explain root causes behind customer dissatisfaction, and deliver tailored insights to different teams. Unlike traditional VoC tools focused on reporting, SentiSum enables real-time action by integrating insights directly into workflows through platforms like Slack and Teams.
Features
- Early Warning Agent: Detects anomalies and churn risks in real-time before issues escalate
- Insights Agent: Provides root cause analysis and actionable recommendations through plain-English queries
- Unified Signals: Consolidates feedback from multiple channels into a single intelligence hub
- Kyo AI Engine: Powers all AI agents with custom-trained models for accurate, business-specific insights
- Action Tracker: Assigns and tracks issue resolution across teams to ensure accountability
Use Cases
- Detecting delivery delays or product bugs before they impact customer satisfaction
- Identifying root causes behind CSAT drops or churn spikes
- Unifying customer feedback across support, product, and marketing teams
- Reducing manual ticket tagging and analysis workload
- Preventing customer churn through early intervention
FAQs
-
How does SentiSum ensure the accuracy of its AI insights?
SentiSum trains custom AI models using your historical data with human-in-the-loop guidance, ensuring insights reflect your specific business context rather than generic categories. -
What types of data sources can SentiSum integrate with?
SentiSum integrates with support platforms like Zendesk and Intercom, survey tools like SurveyMonkey, and can connect to 100+ systems via API or file transfer. -
How long does it take to get started with SentiSum?
Most teams are live and seeing actionable insights within 2-3 weeks, with historical data analysis and AI customization included in the onboarding process. -
What security certifications does SentiSum have?
SentiSum is GDPR-compliant and SOC 2 Type 2 certified, with encryption, role-based access control, and regular security testing.
