What is Sweepr?
Sweepr is a cutting-edge AI-powered Digital Care Platform designed specifically for Service Providers and Smart Home Providers. The platform leverages advanced artificial intelligence to deliver superior digital customer care through personalized insights and adaptive decisioning, achieving an impressive 80% resolution rate.
The platform stands out for its rapid implementation capabilities, reducing deployment time from 9 months to 3 months, and streamlining workflow creation from 1 month to 2 days. Through its innovative approach to digital care, Sweepr enables organizations to increase operational efficiencies while delivering highly personalized customer experiences across multiple channels.
Features
- Highly Personalized: Tailored customer experiences based on individual situations
- No/Low-Code: Simplified workflow creation and management
- Intent Orchestration: Smart routing and handling of customer inquiries
- Omnichannel Support: Seamless service across multiple communication channels
- Deep Analytics: Comprehensive insights into customer interactions
- Self Governance: Autonomous platform management capabilities
- Generative AI: Advanced AI-powered support solutions
Use Cases
- Digital customer support automation
- Smart home service management
- Telecommunications customer care
- Service provider support optimization
- Customer journey orchestration
- Digital resolution enhancement
FAQs
-
How long does it take to implement Sweepr?
Sweepr can be deployed in as little as 3 months, compared to traditional implementation times of 9 months. -
What is the resolution rate achieved with Sweepr?
Sweepr achieves an 80% resolution rate through its AI-powered digital care platform. -
How long does it take to create and update workflows?
Workflow creation takes approximately 2 days, and updates can be completed in as little as 2 hours.
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