Stellafai - The Operating System For Customer Success Teams

What is Stellafai?

Stellafai helps organizations connect pre-sales and customer success teams, focusing on a unified set of outcomes and consistent communication. It provides a platform enhanced with immersive workshops, on-demand coaching, and tools to visualize and align team objectives, ensuring everyone is working towards the same goals.

The platform includes features such as Armstrong AI, a digital assistant, alongside access to expert coaching from professionals with experience at Google and IBM. It's designed to promote connected outcomes, effective goal management, and offers insightful analytics through data dashboards and personalized learning content.

Features

AI And Contextual Tooling: Armstrong AI acts as a digital assistant, enhancing team collaboration.
On-Demand Coaching: Access to coaching and advice from world-class Google and IBM alumni.
Connected Outcomes: Facilitates connections between teams, objectives, and the work processes.
Goal Management: Tools to create, track, and share goals, key metrics, methods, and activities.
Star Chart: Visual map showing the connections between work, teams, and goals.
Intelligent Insights: Performance analysis, data dashboards, email insights, and personalized learning.

Use Cases

Align sales and technical teams around shared customer-focused objectives.
Create effective handoffs between sales and post-sales teams.
Equip technical pre-sales teams with knowledge of the business impact of products/services.
Improve cross-functional collaboration
Unify pre-sales and customer success teams.

FAQs

What exactly does Stellafai offer?

We help align your teams, to create cross-functional success that leads to scaling. We run immersive workshops tailored specifically to your context, which can include a subscription to our Boost Tier on the Stellafai Platform, where our coaches will continue to support you through on-demand coaching, and the resources the platform has to offer, including a dedicated method library, AI-powered assistance and data integrations.You can use the Stellafai platform and our built-in resources for free on our Ignite Tier, without being part of a workshop first. Live and async coaching are optional add-ons that can be tailored to your context and aims by our coaches. ‍Whatever your context, Connect, Visualise, and get everyone on the same page.
How do add-ons work?

On the Stellafai platform, there is the option to add-on additional hours of live coaching time, to help with specific problems or challenges you're facing. If you're on our free Ignite Tier, you can access add-ons via the coaching page in the app to book live time with a coach. Users on our Boost Tier already have access to async coaching from our team, so if you'd like to add some live coaching time - get in touch with your coaches or visit the coaching space in the app to book live time there.
How long do immersive workshops take?

Our immersive workshops are completely contextual to you and your situation. Depending on the desired outcome of the workshop, they could range from half a day - to multiple weeks. We're UK-based, but willing to (and have!) travelled abroad to facilitate workshops.
What's the cost?

Our workshops differ in price depending on your problem and what outcome you'd like to achieve. You can book a discovery call with our team here, to learn more about how we can help. For the Stellafai platform, you (and as many of your team as you like), can join our Ignite Tier for free! Our Boost Tier costs £199/month and includes unlimited async coaching from our experienced team.
Can I try the Boost Tier before committing to a subscription?

At this time, we do not offer a free trial for the Boost Tier. However, you can explore the Ignite Tier for free to get a feel for the platform and its resources. From there, you can easily upgrade to the Boost Tier at any time if you want to access asynchronous coaching and additional features.