CoSupport AI
What is SearchBlox?
SearchBlox offers an advanced AI-driven software platform designed to help organizations effectively utilize both their unstructured and structured data, ultimately enhancing operational efficiency and digital user experiences. Its integrated Search and Retrieval-Augmented Generation (RAG) platform, SearchAI, provides a comprehensive solution encompassing query processing, result delivery, contextual problem-solving, customer support automation, and task follow-through, connecting disparate data silos across the enterprise.
The platform facilitates seamless integration with existing data sources through numerous built-in connectors and crawlers, processing information automatically. It empowers organizations to deploy sophisticated AI capabilities, including intelligent chatbots and proactive AI agents, which can guide users, answer complex questions, trigger targeted actions like support ticket creation, and personalize user journeys by integrating internal knowledge with external systems, all while ensuring data privacy through features like a built-in Private LLM and robust security integrations.
The platform facilitates seamless integration with existing data sources through numerous built-in connectors and crawlers, processing information automatically. It empowers organizations to deploy sophisticated AI capabilities, including intelligent chatbots and proactive AI agents, which can guide users, answer complex questions, trigger targeted actions like support ticket creation, and personalize user journeys by integrating internal knowledge with external systems, all while ensuring data privacy through features like a built-in Private LLM and robust security integrations.
Features
- SearchAI Hybrid Search: Combines keyword/lexical search and vector search with reranking for optimal results.
- Integrated RAG Platform: Leverages Retrieval-Augmented Generation for contextual problem solving and information retrieval.
- SearchAI ChatBot: Engages users, answers questions, guides actions, and automates tasks like support ticket creation.
- SearchAI Agents: Proactively manages operational use cases 24/7 using conversational flows integrated with internal and external systems.
- Extensive Connectivity: Offers 329+ built-in connectors and crawlers for structured and unstructured data sources.
- PreText™ NLP: Provides Natural Language Processing capabilities.
- SearchAI Private LLM: Ensures data privacy and compliance with a built-in Large Language Model.
- Analytics & Insights: Tracks user behavior and engagement for strategy refinement.
- Security Integration: Supports SSO/SAML for secure access.
- Deployment Flexibility: Offers both self-managed (Windows, Linux, Docker) and fully-managed service options.
Use Cases
- Improving enterprise-wide knowledge discovery and access.
- Enhancing customer support with AI chatbots and automated actions.
- Increasing employee productivity by connecting data silos.
- Personalizing user journeys on websites and applications.
- Automating operational tasks using AI agents.
- Implementing secure, private Generative AI solutions within an organization.
- Streamlining data ingestion and processing from various sources.
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