SmartBots AI Drive Value Across Enterprise Workflows with Scalable and Adaptable AI Agents

What is SmartBots AI?

SmartBots AI provides a comprehensive platform enabling enterprises to develop and implement scalable Artificial Intelligence (AI) agents tailored to specific business needs. It focuses on driving value across various enterprise workflows by offering solutions for support, data analysis, knowledge management, employee assistance, and process automation. The platform emphasizes seamless integration with existing enterprise systems like CRM, ERP, and data lakes through API-based connections and pre-built connectors, ensuring the AI solutions fit within the current technological infrastructure.

The platform incorporates robust security measures, adhering to standards such as SOC2 Type 2, ISO, and PCI DSS, alongside features like zero trust security and strong Access Control Lists (ACL). It supports multi-modal interactions (chat, voice, apps) across various channels for a consistent user experience. Users can leverage a visual builder for no-code/low-code development, advanced Retrieval-Augmented Generation (RAG) for context-aware responses, and Text-to-SQL capabilities for easier data analysis. Deployment options include SaaS, dedicated, on-premise, or major cloud providers like AWS, Azure, and Google Cloud.

Features

Visual Builder: Design AI agent workflows visually using a no-code/low-code interface.
Text to SQL: Convert natural language queries into SQL for structured data analysis.
Advanced RAG: Utilize sophisticated Retrieval-Augmented Generation for contextually relevant and accurate AI responses.
Enterprise Integrations: Seamlessly connect AI agents with CRM, ERP, ticketing systems, data lakes, and more via APIs and pre-built connectors.
Enterprise Security: Features SOC2 Type 2, ISO, and PCI DSS compliance, zero trust security, and strong ACL.
Multi-Modal & Multi-Channel: Engage users through chat, voice, and custom AI applications across various platforms.
Pre-built Templates: Accelerate deployment with a library of templates for different industries and functions.
Performance Monitoring & Analytics: Track AI agent performance, measure success metrics, and maintain detailed logs.
LLM Flexibility: Connect agents to various Large Language Models (LLMs), including custom or proprietary ones.
Comprehensive Gen AI Technology: Offers automation capabilities, intelligent recommendations, and leverages enterprise context.

Use Cases

Automating 24/7 customer support via voice and chat agents.
Analyzing complex datasets from multiple sources to derive business insights.
Providing employees with instant access to internal knowledge bases and company information.
Streamlining internal processes like HR and IT support requests.
Automating repetitive business tasks and orchestrating workflows.
Developing custom AI applications tailored to unique enterprise requirements.
Improving first-call resolution rates and reducing operational costs in contact centers.
Democratizing data analysis across the organization.