What is Resolve?
Resolve is an AI-powered platform designed to automate and orchestrate IT operations, enabling organizations to shift focus from manual backlogs to strategic business innovation. It leverages AI agents such as RITA, which resolves routine IT requests before they become tickets, and Jarvis, which transforms plain-language prompts into production-ready workflows. The platform offers capabilities including automation, orchestration, AIOps, and seamless integrations with a vast library of tools, facilitating end-to-end workflow automation across IT systems.
By automating actions and coordinating tasks, Resolve helps slash ticket and alert volumes by up to 90%, resolve incidents in minutes, enhance service uptime, and scale operations without additional headcount. It supports various IT functions like service desk automation, network incident response, and enterprise experience solutions, making it a comprehensive tool for IT leaders seeking to improve efficiency and reliability.
Features
- AI Agents: RITA resolves routine IT requests before they become tickets, and Jarvis transforms plain-language prompts into production-ready workflows.
- Automation & Orchestration: Automates actions and coordinates tasks across IT systems to accelerate resolution and eliminate tickets.
- Integrations & APIs: Seamlessly connects tools and applications with a vast library of integrations for effortless workflow automation.
- AIOps: Automates event response to eliminate alert fatigue and improve operational efficiency.
- Discovery & Dependency Mapping: Provides full visibility into the IT environment to accelerate resolutions and reduce security risks.
Use Cases
- Automating password resets and access requests to reduce service desk tickets.
- Orchestrating network incident response for self-healing automation and reduced downtime.
- Streamlining employee onboarding and offboarding processes for HR-driven requests.
- Integrating with collaboration tools like Slack and Teams for self-service IT support.
- Automating software fulfillment and VPN troubleshooting to enhance IT operations efficiency.
