Pylon - The support system for B2B companies.

Pylon The support system for B2B companies.

Paid

From 59$

Home: https://usepylon.com

#unified inbox
#Knowledge Base
#automation
#Workflows
#integrations
#customer portal

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What is Pylon?

Pylon is a customer support platform built specifically for B2B companies. It provides a centralized system for managing customer interactions and streamlining support operations. The platform integrates with various communication channels, allowing businesses to provide consistent and high quality service.

Pylon offers AI-powered tools for automating different tasks, including knowledge base article creation. Pylon offers extensive integrations with popular business tools, extending capabilities.

Features

Unified Inbox: Manage customer interactions from multiple channels (Slack, in-app chat, email, Microsoft Teams, etc.) in one place.
Knowledge Base: Create and manage a help center or internal knowledge base.
AI Automation: Utilize AI features like Article Copilot, AI Support Bot, and AI Autofill to automate tasks.
Workflows: Automate processes using triggers, macros, and custom views.
Account Management: Organize and track customer data.
Customer Portal: Give stakeholders visibility into their team's active issues.
Integrations: Connect with various tools such as CRM, alerting systems, and data warehouses.

Use Cases

Centralizing customer support communications.
Automating support article creation.
Building a comprehensive knowledge base.
Streamlining support workflows.
Managing customer relationships.
Integrating with existing business tools.
Providing multi-channel support.

FAQs

Who is Pylon's compliance vendor?

Contact Pylon to access their trust center or get in touch with their CISO for compliance information.
Where is Pylon based?

Pylon is located in San Francisco.
Who are Pylon's investors?

Pylon has raised $20M from firms including a16z, General Catalyst, and YC.