What is Newired?
Newired is a digital adoption solution designed to help organizations maximize their software investments by ensuring full user adoption. The platform delivers interactive, step-by-step guidance directly within web-based applications, reducing learning curves and support needs. It integrates with various software systems including ERP, CRM, and custom applications across multiple sectors.
The platform features an AI-powered chatbot that transforms existing knowledge bases into interactive support systems, providing instant answers and on-screen assistance. Newired enables organizations to create and update guides without coding while maintaining high privacy and security standards compliant with global regulations.
Features
- In-App AI Based Assistant: Get instant answers and guided support with zero effort when and where you need it
- Step-by-Step Guidance: Navigate complex processes with in-app walkthroughs
- Multi-Tool Integration: Connect workflows across multiple applications
- No Coding Needed: Create and update guides with ease
- High Privacy and Security Standards: Ensure compliance with global regulations
Use Cases
- Digital Transformation initiatives
- Global software roll-outs and user engagement programs
- Customer care and support optimization
- Employee onboarding and training
- Process documentation and standardization
- Software vendor customer guidance
