What is MessageDesk?
MessageDesk provides a comprehensive SMS platform designed to enhance business communication. It enables teams to manage text conversations efficiently through a shared inbox, send mass text broadcasts, and leverage automation for improved responsiveness.
The platform allows businesses to text-enable existing phone lines while maintaining their current voice provider. MessageDesk integrates with thousands of applications through Zapier, creating a unified communication experience that optimizes team performance and customer engagement.
Features
- Shared Team SMS Inbox: Route, organize, assign, and filter text message conversations as a team.
- Mass Text Broadcasts: Send alerts, promotions, and reminders at scale.
- A2P 10DLC Registration: Assistance with carrier registration for improved message deliverability.
- Automations: Automate message responses and workflows.
- Integrations: Connect with thousands of apps through Zapier.
- Text-Enabled Phone Lines: Add SMS capabilities to existing business phone lines.
- Chatbot & Forms: Start conversations directly from your website.
Use Cases
- Customer support and service
- Appointment reminders and scheduling
- Marketing and promotional campaigns
- Internal team communication
- Volunteer coordination
- Event notifications
- Lead generation
FAQs
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How many characters do I get per MessageDesk credit?
Every 160 characters count as 1 credit. A message with 320 characters would count as 2 credits. -
Do unused, free messages roll over into the next month?
No, unused free messages do not roll over into the next month. However, if you have an annual plan your messages roll over month to month until the end of your 12 month subscription. -
Can MessageDesk send MMS picture messages?
Yes, MessageDesk allows you to send and receive images, gifs, videos, and more. -
What countries does MessageDesk service?
Currently, MessageDesk is only available in the United States and Canada. -
What devices does MessageDesk work on?
MessageDesk works on any device with a web browser. You can also download the MessageDesk mobile app on your iPhone or Android device.
