What is MCXess?
MCXess offers a comprehensive telephony platform that enables businesses to acquire professional phone numbers instantly across more than 150 countries. The service includes various number types such as local, national, mobile, freephone, international freephone, premium rate, and WhatsApp numbers, all available through an easy-to-use online portal.
The platform features real-time call routing packages designed to optimize caller experience and agent efficiency. These range from basic forwarding to advanced smart and pro routing with capabilities like welcome messages, office hours, queues, voicemail, blacklisting, whisper, menus, distribution groups, and agent availability monitoring. MCXess also supports hybrid telephony by integrating directly with MS Teams for external calling without additional hardware or software, and offers number porting to consolidate all numbers into a single system with centralized reporting.
Features
- Phone Numbers: Instant availability of local, national, mobile, freephone, international freephone, and premium rate numbers in over 150 countries
- Call Routing: Real-time routing packages with options for basic forwarding, smart routing with welcome messages and queues, and pro routing with menus and distribution groups
- MS Teams Integration: Direct connection for external calling with MS Teams without additional hardware or software
- Number Porting: Consolidate all numbers into one system with consistent caller experience and central reporting
- Online Portal: Single tool to manage numbers, configure call flows, and access statistics
Use Cases
- Setting up a business phone system with professional numbers
- Implementing call routing to improve customer service efficiency
- Integrating telephony with MS Teams for hybrid work environments
- Porting existing phone numbers to a centralized platform
- Managing international phone numbers for global operations
