What is Telephony?
Telephony is an innovative platform that offers virtual phone numbers designed to enhance business communication without requiring a change to your existing phone plan. The service allows users to add or remove phone numbers as needed, making it easy to manage work-life balance and maintain privacy by keeping business and personal contact information separate.
With features like intelligent routing rules and chatbot integrations, Telephony enables businesses to automate responses to common customer queries, customize SMS routing based on time or message content, and ensure constant customer engagement. Its robust privacy controls and CRM integrations help businesses improve customer interactions while safeguarding employees' personal information.
Features
- Virtual Phone Numbers: Add and remove local or business numbers without changing your existing plan.
- SMS Reply Capabilities: Receive and respond to SMS messages via virtual numbers.
- Routing Rules: Set message routing based on time, content, or employee schedules.
- Chatbot Integrations: Automated responses to frequent questions and information requests.
- Business Privacy: Interact with customers without revealing personal contact details.
- Customer Telemetry: Integrations for tracking customer engagement with CRM and mailing lists.
Use Cases
- Separating business and personal communications with virtual numbers.
- Automating customer service replies using integrated chatbots.
- Routing SMS messages to the correct employee based on specific criteria.
- Protecting employee privacy during customer interactions.
- Tracking customer engagement and improving outreach with CRM integration.
FAQs
-
Can I use multiple virtual numbers simultaneously?
Yes, Telephony allows you to add and remove multiple phone numbers as needed for your business. -
Do I need to change my current phone plan to use Telephony virtual numbers?
No, you can add virtual phone numbers without making changes to your existing phone plan. -
How does the chatbot integration work?
Chatbot integrations allow you to automatically respond to common questions, such as business hours or provide links to your website. -
Is my personal phone number kept private?
Yes, Telephony ensures your or your employees’ personal contact information remains confidential when corresponding with customers.
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Telephony Uptime Monitor
Average Uptime
100%
Average Response Time
106 ms
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