What is Luminous CRM?
Luminous CRM offers a comprehensive WhatsApp engagement platform built on the Official WhatsApp Business API. It enables businesses to leverage WhatsApp for marketing, commerce, and customer support. The platform facilitates broadcasting bulk promotional messages to unlimited users, automating messages with AI-powered chatbots for 24/7 engagement, and enabling multi-agent live chat for efficient customer support.
Luminous CRM empowers organizations to streamline their WhatsApp communication, improving customer experience and driving business growth. Real-time analytics, smart audience segregation, and seamless integrations with popular e-commerce and CRM platforms further enhance its capabilities.
Features
- Broadcast Bulk Messages: Send promotional offers and messages to unlimited users.
- Automated Messages: Utilize AI-powered chatbots for 24/7 engagement and automated responses.
- Multi-Agent Live Chat: Enable multiple team members to provide customer support on the same WhatsApp Business Number.
- Real-Time Analytics: Monitor campaign performance with metrics like delivered, read, and reply rates.
- Smart Audience Segregation: Segment audiences based on message interactions for targeted retargeting.
- Integrations: Connect with popular e-commerce platforms (Shopify, WooCommerce) and CRMs.
- In-Built CRM: Manage contacts, tags, and customer attributes for improved engagement.
Use Cases
- Broadcasting promotional offers and discounts.
- Automating customer service with AI-powered chatbots.
- Providing multi-agent live chat support.
- Sending order confirmations and updates.
- Retargeting abandoned carts.
- Managing customer relationships.
- Gathering customer insights.
FAQs
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Is Luminous CRM compliant with WhatsApp rules?
Yes, Luminous CRM is powered by Official Whatsapp Business APIs and is in alignment with all Whatsapp Rules. -
Can Luminous CRM help me get the Green Tick verification on WhatsApp?
Yes, Luminous CRM helps you apply for the Green tick on WhatsApp alongside your brand name. -
Are there any limitations to broadcasting messages?
You can broadcast unlimited notifications everyday with Luminous CRM. -
What are WhatsApp Conversation Charges?
WhatsApp Conversation is a 24-hour messaging window initiated only when a business messages a user. Businesses and users can exchange any number of messages, including template messages, within a 24 hour conversation session without incurring additional charges.
