ReddRadar
What is IT Glue?
IT Glue is a comprehensive IT documentation management platform designed specifically for managed service providers (MSPs) and IT departments. The platform leverages artificial intelligence through its Cooper Copilot engine to automate the creation, curation, and maintenance of IT documentation. By automatically capturing user actions, clicks, and keystrokes, IT Glue generates accurate, structured standard operating procedures (SOPs) in real-time without manual effort.
The platform provides centralized documentation with unlimited organizations and documents, featuring powerful relationship mapping that connects all IT assets, configurations, and processes. IT Glue integrates with numerous third-party platforms including PSA/RMM tools, Microsoft 365, Active Directory, Datto products, and various network management systems. With SOC 2 compliance and robust security features like password management, single sign-on, and access controls, IT Glue ensures sensitive IT information remains secure while being easily accessible to authorized personnel.
Features
- Cooper Copilot AI: AI-powered automation for generating SOPs and maintaining documentation health
- Structured Documentation: Unlimited organizations and documents with centralized management
- Relationship Mapping: Visual connections between IT assets, configurations, and processes
- Password SafeShare: Secure password sharing with expiring, time-limited, or usage-based links
- Automated Network Discovery: Auto-documentation of devices, ports, connections, and Microsoft users
Use Cases
- Automating IT documentation creation for MSPs
- Centralizing IT asset management for enterprise IT departments
- Generating standard operating procedures from real-time user actions
- Managing secure password sharing and rotation across IT teams
- Creating executive summaries and QBR reports for client meetings
FAQs
-
What is the minimum user requirement for IT Glue plans?
All IT Glue plans require a minimum of 5 users, with Basic plan starting at $29 per user per month. -
Does IT Glue offer integrations with third-party platforms?
Yes, IT Glue integrates with numerous platforms including PSA/RMM tools, Microsoft 365, Active Directory, Datto products, and various network management systems. -
How does the Cooper Copilot AI feature work?
Cooper Copilot automatically captures user clicks, keystrokes, and actions in real-time to generate error-free, step-by-step standard operating procedures without manual documentation effort. -
What security certifications does IT Glue have?
IT Glue is SOC 2-compliant and includes security features like single sign-on, IP access control, password policy enforcement, and secure password sharing with expiring links. -
Can external collaborators access IT Glue documentation?
Yes, IT Glue allows secure collaboration with external contractors or IT staff through organization-based access controls and unlimited Lite Users access.
