What is IrisCX?
IrisCX provides a comprehensive warranty and customer experience solution designed specifically for the home industry. The platform replaces traditional communication methods like emails, chats, and phone calls with an intuitive video-based system that guides users in capturing defects visually. This automation streamlines the submission process, making tasks ready for staff action without extensive manual data management.
By leveraging AI and automation, IrisCX automatically scores each submission against documented performance standards to determine warranty eligibility. Accepted defects can be compiled into PDFs or shared via secure links, enabling trades to access necessary information instantly and reducing unnecessary site visits. All data is securely stored in a dedicated cloud workspace, enhancing efficiency and reducing operational costs.
Features
- AI Scoring: Automatically evaluates warranty submissions against performance standards for eligibility
- Video Capture: Guides users through intuitive video-based defect submission to replace emails and forms
- Data Compilation: Compiles accepted defects into PDFs or secure links for instant trade access
- Cloud Storage: Securely stores all warranty data in a dedicated cloud workspace
- Automation: Streamlines operations by automating task documentation and management processes
Use Cases
- Automating warranty claim submissions for homebuilders
- Reducing customer service workload through visual defect reporting
- Streamlining communication between homeowners and warranty teams
- Improving referral rates by enhancing customer satisfaction with faster service
- Cutting operational costs in property management through automated processes
