What is Informizely?
Informizely provides a comprehensive platform designed to gather customer feedback through various types of surveys. Users can deploy targeted slide-in and pop-up surveys on websites, embed surveys directly within web pages, distribute full-page questionnaires via public links, and embed specific question types like NPS, CES, rating, and choice questions directly into emails and web applications. The platform aims to help businesses understand customer motives and experiences to enhance their offerings.
Leveraging AI, Informizely assists in survey creation and generates insightful reports, including text analysis with interactive word clouds. It offers advanced targeting options to ensure surveys reach the right audience at the optimal moment, such as triggering surveys based on user behavior like exit intent. The tool integrates with various platforms and CMSs like WordPress, Joomla, Drupal, Squarespace, and Magento, facilitating seamless implementation across different websites.
Features
- AI-assisted Survey Creation: Streamlines the process of building surveys using artificial intelligence.
- AI Reports: Generates reports with insights derived from survey data using AI.
- Advanced Reporting Dashboard: Provides comprehensive reporting tools, including text analysis with interactive word clouds.
- Multiple Survey Types: Supports website surveys (pop-up/slide-in), embedded surveys, link surveys, and email surveys.
- Exit Intent Surveys: Triggers surveys when a visitor shows intent to leave the website.
- Advanced Targeting: Allows precise targeting based on various criteria, including custom properties and cookies.
- Integrations: Connects with various third-party tools and platforms.
- Customization: Offers options for custom CSS, removing branding, and full styling control.
- Feedback Button: Enables visitors to provide feedback at any time through an automatic button.
- Branching & Skip Logic: Allows for complex survey flows based on user responses.
Use Cases
- Gathering Customer Experience (CX) Insights: Understand customer satisfaction, loyalty (NPS), and effort (CES).
- Collecting Product Insights: Obtain feedback to improve products, features, and website usability.
- Optimizing Marketing Efforts: Increase conversions, understand funnel drop-offs, and build brand loyalty.
- Capturing Feedback at Exit Intent: Understand reasons for website abandonment.
- Embedding Feedback Forms: Collect contextual feedback directly within web pages or apps.
- Distributing Questionnaires via Links: Gather in-depth insights through standalone surveys.
- Conducting Email Surveys: Measure satisfaction or gather opinions directly within email campaigns.
FAQs
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Do I need a credit card for a trial?
No. You only need to provide credit card details when signing up for a paid plan. -
What happens when my monthly response limit is reached?
When 80% of the monthly response limit is reached, you'll be notified by email. When the limit is reached, all active surveys will be paused, and you'll be notified again. You can upgrade or request a temporary increase. -
What are the limits on monthly survey views and website visitors?
All plans include a views/responses ratio of 100 (e.g., a 5,000 response plan allows 500,000 views). If you exceed the allotted views, Informizely will contact you to discuss options. -
Do you offer custom plans?
Yes, you can contact [email protected] for custom plans if standard plans don't fit your needs (e.g., more domains or special requirements). -
What are the payment options?
All major credit cards are accepted for recurring billing. For annual plans, payment by wire transfer is also possible by contacting [email protected].
