What is Appzi?
Appzi enables businesses to gather valuable customer feedback directly from their website or SaaS product. It offers a variety of customizable feedback survey widgets, including Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys, which can be tailored to match a brand's style. Users can embed these surveys using feedback buttons, custom triggers, or inline widgets at various points in the customer journey.
The platform leverages artificial intelligence and machine learning to analyze incoming feedback, presenting insights on a reporting dashboard. It captures contextual data like screenshots, URLs, and user session information alongside feedback. Appzi integrates with numerous third-party tools such as Trello, Slack, and Bitbucket (via Zapier), allowing businesses to streamline feedback processing into their existing workflows and manage all feedback centrally.
Features
- Customizable Feedback Surveys: Design surveys that match brand style and feel native to the website.
- Multiple Survey Types: Choose from templates like Net Promoter Score (NPS), Customer Satisfaction (CSAT), Free Text, Exit Intent, and more.
- AI-Powered Feedback Analysis: Utilizes AI and machine learning to analyze feedback and identify trends.
- Contextual Data Collection: Captures screenshots, page URLs, and user data along with feedback submissions.
- Integration Ecosystem: Connects with tools like Trello, Slack, Bitbucket, and others via Zapier.
- Centralized Feedback Management: Access, organize, tag, and manage the status of all feedback in one portal.
- Reporting Dashboard: Visualize survey performance, feedback trends, and customer satisfaction metrics.
- Advanced User Targeting: Control where and when surveys appear based on user behavior or page.
- White-Label Option: Remove Appzi branding on paid plans.
Use Cases
- Collecting in-product feedback from SaaS users.
- Improving website user experience based on visitor feedback.
- Gauging customer satisfaction using CSAT surveys.
- Measuring customer loyalty with NPS surveys.
- Understanding reasons for drop-offs with exit-intent surveys.
- Gathering feedback on documentation or help sites.
- Identifying UX issues hindering conversions or donations.
FAQs
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What are page views in Appzi?
A page view is counted each time the Appzi script loads on a page of your site, requesting survey information from Appzi's servers. -
How do I install Appzi?
Installation involves copying and pasting a unique Appzi code snippet onto the website where you want surveys to appear. Guides are available for different platforms. -
Can I manage multiple websites from one Appzi account?
Yes, a single Appzi account allows you to add multiple websites on different domains and manage feedback centrally. -
What happens if I exceed the page view limit for my plan?
Appzi will continue collecting feedback to maintain the user experience, but features within the portal may be limited until you upgrade or the limit resets. -
What payment methods does Appzi support?
Appzi supports all major credit cards (Visa, Mastercard, AMEX, Maestro, Discover). Contact them for alternative methods like Wire, ACH, or Paypal.
