Survicate Customer Feedback Platform for Advanced Digital Businesses

What is Survicate?

Survicate provides a comprehensive solution for collecting, analyzing, and acting on customer feedback. The platform supports multichannel surveys, allowing businesses to gather insights via email, website, in-product, and mobile app channels. Survicate centralizes feedback data and offers AI-powered analysis tools, including an AI Research Assistant and transcription services, to extract actionable insights and improve customer experience. It integrates seamlessly with a broad selection of popular marketing, CRM, and analytics tools.

Features

Multichannel Surveys: Run surveys via email, website, in-product, and mobile apps.
AI-Powered Analysis: Utilize AI to analyze survey responses, identify trends, and uncover insights.
Insights Hub: Centralize feedback from all channels and sources, including reviews and chat transcripts.
Integrations: Connect with popular CRM, marketing, and analytics tools.
Customizable Surveys: Create branded surveys with advanced logic and question flows.
Feedback Button: Collect continuous website or product using non-intrusive widget.
Recurring Surveys: Automate feedback with recurring surveys.
Transcriptions: Upload audio or video files and get automatic transcriptions.

Use Cases

Collect contextual product feedback
Optimize user experience
Understand target audience
Conduct market research
Measure customer satisfaction
Evaluate customer journey

FAQs

How many responses per month should I choose?

The ideal number of responses depends on your business size and goals, and the channels you use. Web surveys average a 10% response rate, in-product surveys 16%, mobile surveys 30%, and email surveys assume a 20% open rate and a 20% click rate. Contact us if you need help.
What is your cancelation, upgrade, and refund policy?

Subscriptions can be canceled at any time, remaining active until the next billing cycle. Upgrades are immediate with prorated charges. Refunds are not offered.
What if I exceed the limit of responses on my plan?

Surveys will stop collecting responses upon reaching the limit. Upgrade to a higher plan or purchase more responses to continue.
What payment methods can I use to pay for Survicate?

We accept all major credit cards and PayPal. For yearly plans we offer bank transfer with extra fee. Payments are made in USD, EUR, GBP, or PLN.
Is there a free version of Survicate?

Yes, Survicate offers a Free plan with a limit of 25 survey responses per month, ideal for those just starting out with collecting customer feedback.