What is Inbenta?
Inbenta is a pioneering conversational AI platform that combines proprietary AI technology with machine learning and natural language processing to deliver exceptional customer service automation. The platform achieves over 99% response accuracy and enables businesses to create seamless, human-like digital interactions across multiple channels.
Built and refined over 15+ years, Inbenta's unified platform integrates chat, search, knowledge management, and learning capabilities to help organizations streamline customer support, boost self-service rates, and achieve significant ROI compared to traditional live agent solutions.
Features
- Blended AI Technology: Combines proprietary AI with generative AI capabilities
- Multilingual Support: Handles 100+ native languages with live translation
- Omnichannel Integration: Connects with social media, messaging apps, and CRMs
- Knowledge Management: AI-enabled knowledge base for efficient information delivery
- Interactive Learning: Product videos and click-through tutorials for customer self-service
- Advanced Analytics: Complete analysis of user questions and behavior
- Agent Assist: Real-time escalation and multi-touch digital workflows
- Secure Governance: Auditable AI responses and compliance monitoring
Use Cases
- Customer Service Automation
- IT Helpdesk Support
- HR and Employee Services
- Marketing and Sales Enhancement
- Digital Transformation Projects
- Employee Onboarding
- Knowledge Base Management
- Customer Experience Optimization
FAQs
-
What is the accuracy rate of Inbenta's AI responses?
Inbenta achieves over 99% accuracy in response generation through its blended AI technology. -
How many languages does Inbenta support?
Inbenta supports over 100 native languages with live translation capabilities. -
What makes Inbenta different from other AI platforms?
Inbenta combines proprietary AI with generative AI, offering 15+ years of experience, complete governance control, and a native lexicon for superior understanding and accuracy.
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