What is Condens?
Condens is a comprehensive user research platform that transforms raw customer data into actionable insights. It serves as a single source of truth for all customer knowledge, allowing teams to store, analyze, and share research findings seamlessly. With Condens, researchers can import recordings, notes, and feedback, and leverage AI-driven transcription, auto-bookmarks, and sentiment analysis to accelerate the analysis process.
The platform offers a searchable research repository with global search and filters, making it easy to discover and connect insights across projects. Condens also provides stakeholder-friendly features like shareable links, insights magazines, and direct sharing in tools like Slack and Teams, ensuring that customer insights drive every business decision. With enterprise-grade security including SOC 2, GDPR, and HIPAA compliance, Condens is built to scale research practices across organizations.
Features
- AI-Powered Transcription: Automatically transcribe recordings in multiple languages with speaker recognition and captions.
- Auto-Bookmarks: AI generates bookmarks to quickly navigate key moments in recordings.
- Sentiment Analysis: Analyze sentiment across small or large datasets to understand user emotions.
- AI-Suggested Tags: Automatically suggest tags for raw data to streamline categorization.
- AI-Powered Auto-Clustering: Group related insights automatically to uncover patterns.
- Find Related Evidence: AI across repository to connect findings with supporting raw data.
- Session Summaries: Generate basic or advanced summaries of research sessions.
- Research Evidence Summaries: AI synthesizes evidence into concise summaries.
- Ask Your Repository: Query your research repository using natural language AI search.
- Customizable Insights Magazines: Create multiple branded magazines to share insights with stakeholders.
Use Cases
- Analyze user interview recordings and notes to identify key themes and insights.
- Create a centralized knowledge base of customer feedback for product teams.
- Share research findings with stakeholders via interactive reports and Slack clips.
- Track sentiment and patterns across multiple studies to inform product strategy.
- Collaborate with remote team members in real-time on research analysis.
FAQs
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Who can view research results?
You can share results with anyone you choose. Viewing results does not require a Condens account. -
Do I need a credit card to start the free trial?
No, you can try Condens for free without providing payment information. -
What happens after my trial ends?
If you want to continue using your workspace, enter your payment information. If you do nothing, your workspace will change into read-only mode. -
Can I work with clients on Condens?
Yes, Condens is designed for secure collaboration with clients. Separate workspaces for each client ensure data confidentiality. -
Is Condens GDPR compliant?
Yes, Condens incorporates strict measures into data processing practices to ensure compliance with GDPR.
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