CoSupport AI
What is Collectif?
Collectif is a platform designed to automate product discovery and provide continuous insight into users' needs and challenges. It leverages AI to analyze data from various sources, including support tickets, NPS responses, sales calls, and user interviews. This eliminates manual research and ensures a comprehensive understanding of user experience.
The platform streamlines the research process offering rapid analysis of user feedback. This helps reduce the time typically spent on manual data analysis and provides robust evidence for decision making and prioritizing roadmap changes.
Features
- Automated Insight Generation: Automatically extracts key insights from various data sources.
- Information Synthesis: Combines data from multiple sources to provide a holistic view.
- Sentiment Analysis: Determines the emotional tone behind user feedback.
- Transcription: Converts audio and video recordings into text for analysis.
- Ask AI: Allows users to ask specific questions and receive answers based on the analyzed data.
- PII Redaction: Protects sensitive user information by automatically redacting personally identifiable information.
Use Cases
- Automate product discovery and identify user needs.
- Prioritize product roadmap based on data-driven insights.
- Analyze customer support interactions to identify recurring issues.
- Gather and analyze user feedback from multiple sources.
- Validate research findings with automated interview analysis.
- Reduce manual data analysis time for product teams.
FAQs
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What languages do you support?
Text analysis: You can analyze text in any language supported by ChatGPT. Transcription: You can upload interviews and sales calls in 16 languages: Chinese, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian -
What integrations do you offer?
You can integrate Collectif with Zendesk, Hubspot, Intercom, Typeform, or any system via Zapier, Segment, API, and CSV. Additionally, Collectif scrapes your reviews from G2Crowd, Trustpilot, Capterra, Google Maps, Google Play, and Appstore! -
Where can I see your roadmap?
Right here!
Related Queries
Helpful for people in the following professions
Collectif Uptime Monitor
Average Uptime
100%
Average Response Time
108.13 ms
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