ClickPost All-in-one Logistics Management Platform for Enterprises

What is ClickPost?

ClickPost provides an integrated logistics management solution tailored for enterprises, particularly those in the e-commerce sector. It centralizes various logistics functions, enabling businesses to automate operations from order placement to delivery and returns. The platform facilitates seamless integration with over 500 carriers, WMS/OMS systems, storefronts like Shopify and Magento, and communication channels such as SMS, Email, IVRS, and WhatsApp. This extensive connectivity allows businesses to streamline workflows, including automated label generation, order manifestation, and carrier onboarding.

The platform emphasizes improving the post-purchase customer experience through features like branded order tracking pages and automated, white-labeled notifications for over 50 shipment events. It incorporates machine learning for intelligent carrier allocation and accurate delivery date prediction (EDD). ClickPost also offers robust modules for managing returns and exchanges (ReturnsPro), handling failed deliveries (NDR management), reconciling Cash-on-Delivery (COD) orders, and managing B2B/MPS shipments. Comprehensive analytics and reporting provide insights into logistics performance, marketing effectiveness, and platform usage, aiding data-driven decision-making.

Features

Logistics Automation Platform: Streamlines logistics operations.
Branded Order Tracking: Offers customers a branded page to track shipments.
Automated Notification Engine: Sends timely, white-labeled updates via multiple channels.
ML-Based Carrier Allocation: Uses machine learning to select the optimal carrier.
Delivery Date Prediction (EDD): Provides accurate delivery estimates (>90% accuracy).
Failed Delivery Management (NDR Follow Up): Captures customer feedback and manages non-delivery reports.
Returns & Exchange Management (ReturnsPro): Facilitates easy returns and exchanges with a branded UI.
COD Reconciliation: Manages Cash-on-Delivery orders and reconciliation.
Analytics & Reporting: Offers 30+ comprehensive reports on logistics, marketing, and platform insights.
Multi-Carrier Integration: Pre-integrated with 500+ carriers globally.
System Integrations: Connects with WMS/OMS, Storefronts, and Communication Platforms.

Use Cases

Automating e-commerce logistics operations.
Enhancing post-purchase customer experience with branded tracking and notifications.
Reducing 'Where Is My Order' (WISMO) customer queries.
Optimizing carrier selection based on performance and custom rules.
Managing product returns and exchanges efficiently to retain customers.
Reducing Return-to-Origin (RTO) rates through proactive NDR management.
Streamlining Cash-on-Delivery (COD) order processing and reconciliation.
Providing customers with accurate Estimated Delivery Dates (EDD).
Managing and tracking bulk (B2B/MPS) shipments.
Analyzing logistics performance for operational improvements.

FAQs

I am interested in only one or two modules of ClickPost. Can I subscribe only for those?

Yes, you absolutely can. We charge you on the basis of services used by you and we don't have any mandate for you to use all ClickPost services. However, we do offer some great deals over packaged features together. Connect with our sales team to know more.
Will ClickPost have access to my customer data?

We follow a strict PII policy that deletes your customer data as per a pre-defined frequency from our system. Our data security measures are top-notch in the industry and we are trusted by many leading companies around the world.
My business requires a feature that ClickPost doesn't have. Can I get it custom made for my business?

We suggest you speak to our sales team by booking a demo. Most probably, we will be having the feature you want. But in case we still don't have that feature, we'd be happy to build it for you if we see enough value around it for your business.