CoSupport AI
What is AfterShip?
AfterShip offers an all-in-one, AI-powered solution designed to streamline eCommerce operations. It provides a single platform to manage various aspects of the customer journey, improving operational efficiency and customer satisfaction.
The platform integrates with over 1,200 carriers and numerous eCommerce platforms and technology partners. This extensive integration capability allows businesses to connect their existing systems and automate processes, such as shipment tracking, returns management, and multi-carrier shipping.
Features
- Tracking: Automated shipment tracking tools that foster customer loyalty.
- Returns: Returns management software.
- Shipping: Multi-carrier shipping software.
- EDD: Estimated delivery prediction software.
- Protection: Shipping protection software.
- Email & SMS: Marketing automation tools.
- Feed: TikTok Shop management software.
Use Cases
- Enhance post-purchase customer experience.
- Streamline returns and warranty processes.
- Optimize shipping operations with multiple carriers.
- Improve delivery time predictions.
- Automate email and SMS marketing campaigns.
- Manage product feeds for marketplaces like TikTok Shop.
FAQs
-
What’s your uptime guarantee?
AfterShip guarantees 99.9% monthly uptime guarantee. If it is not met, we’ll refund 10% of whatever you pay for the downtime period. -
How do I switch to another plan?
You can upgrade or downgrade the existing plan as your business requirements change. It can be changed from the billing page. -
How does SMS pricing work?
SMS pricing is based on the destination. Our fair pricing ensures you will only be charged on the SMS sent. -
What payment methods do you support?
AfterShip accepts all major credit and debit cards. You can modify existing payment methods from the billing page. -
What if I go over my shipment quota?
For Essentials and Pro plans, we charge $0.08/extra shipment. For the Premium plan we charge $0.12/extra shipment. Enterprise users can discuss their extra shipment fee with our sales team.
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