What is Callvu?
Callvu provides a platform for businesses to design and implement AI-enhanced digital customer experiences. It aims to automate customer service processes, offering seamless interactions for both self-service scenarios and agent-assisted support. The platform utilizes low-code tools and generative AI to streamline the creation of digital customer journeys.
Businesses can use Callvu to build various digital services, including automated forms, payment processing, account management, and AI-powered chatbots. It features capabilities like AI document scanning and visual IVR integration. These digital experiences can be deployed across multiple channels, such as text links, email, web pages, and push notifications, integrating with existing business systems.
Features
- Low-Code Builder: Use pre-built templates and drag-and-drop tools to create customer experiences.
- Generative AI Integration: Add Gen AI capabilities like chatbots and data extraction to digital journeys.
- AI Document Scan: Allow customers to upload photos for automatic data extraction into forms.
- Workflow Design: Create workflows for self-service and collaborative screen-sharing, incorporating e-sign, file upload, and dynamic content.
- API Connectivity: Integrate with existing platforms (CRM, ERP, IVR) using a headless experience layer.
- Multi-Channel Deployment: Deliver digital experiences via text links, email, push notifications, web pages, and visual IVR.
- Digital Self-Service Automation: Empower customers with self-service options to resolve issues quickly.
- Agent-Led Collaboration: Provide tools for screen sharing and visual collaboration during support calls.
- Visual IVR: Offer visual self-service options integrated with existing IVR systems.
Use Cases
- Automating customer bill payments and transaction history viewing.
- Digitizing paper forms and PDF workflows.
- Streamlining customer onboarding and account management.
- Providing AI-powered chatbot support based on company documentation.
- Processing claims and approvals digitally.
- Managing and tracking customer orders.
- Facilitating customer support via help desks.
- Handling digital applications and forms submission.
- Scheduling appointments and managing bookings.
- Configuring products through self-service.
FAQs
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What is considered a session?
A session is the equivalent of one user engaging in a workflow. If a user abandons but returns to the workflow, it is counted as one session. -
What is considered a microapp?
A microapp is a streamlined user journey through a series of digital steps to complete a single task or function, such as making a payment. -
What if I need more than 300 sessions in a month on the Essentials plan?
Additional monthly sessions are available on a per-use basis of $2.50 per session. -
How does AI document scan enhance a customer experience platform?
AI document scan allows users to upload ID/document photos via smartphone camera for automatic data extraction into forms, streamlining journeys, improving CSAT, reducing errors, and boosting conversion/FCR. -
How does an AI chatbot enhance a customer experience platform?
AI chatbots use NLP to understand user questions, providing accurate responses 24/7. This expands service offerings, improves CSAT, reduces contact center costs, shortens wait times, and decreases call volume.
