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What is Blobfish AI?
Blobfish AI enables contact center agents to engage in realistic training sessions by simulating customer calls using advanced voice AI technology. The platform offers customizable scenarios that cater to specific industries, customer types, and products, allowing agents to practice a wide range of interactions—from routine billing inquiries to managing challenging customers.
With immediate feedback after each simulation, Blobfish AI helps agents build confidence, refine their soft skills, and continuously improve their performance. Flexible and accessible from anywhere, the solution streamlines onboarding, ongoing development, and compliance training, minimizing supervisor time and maximizing agent growth.
Features
- Voice AI Simulation: Enables realistic customer call practice with AI-generated voice conversations.
- Customizable Scenarios: Allows for tailored training scenarios specific to industry, customer, and product.
- Immediate Feedback: Delivers instant performance insights after every simulation.
- Soft Skills Tracking: Measures and monitors agent communication and interpersonal skills.
- Remote Accessibility: Agents can practice calls and receive feedback from any location.
Use Cases
- Onboarding new contact center agents.
- Upskilling existing agents for advanced customer handling.
- Compliance training for regulated customer interactions.
- Practicing difficult customer scenarios before live calls.
- Improving soft skills and communication proficiency.
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