What is Back?
Back is an employee experience platform designed to streamline internal operations by automating employee journeys, policies, and requests. The platform integrates conversational ticketing, knowledge automation, and workflow management to create a centralized hub for employee interactions.
It enables employees to access information and submit requests through their preferred communication channels like Slack, Microsoft Teams, or Google Chat without requiring additional logins. Back connects with existing HR systems and internal documentation to provide self-service capabilities while maintaining data security and compliance with strict data protection standards.
Features
- Conversational Ticketing: Manage employee requests and communication across multiple channels in a unified inbox
- Knowledge Automation: Deploy self-service chatbots that provide instant answers from HR systems and internal documentation
- Workflow Journeys: Automate employee processes like onboarding, offboarding, and leave management with customizable no-code workflows
- System Integrations: Connect with HRIS platforms, collaboration tools, and knowledge bases without replacing existing systems
- Experience Analytics: Track request resolution times and employee adoption rates with advanced reporting capabilities
Use Cases
- Automating employee onboarding and offboarding processes
- Managing leave requests and absence tracking
- Handling payroll inquiries and expense approvals
- Providing IT support and resource access
- Streamlining relocation and travel arrangements
- Managing purchase orders and budget approvals
- Answering HR policy questions through self-service chatbots
FAQs
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What types of companies benefit most from using Back?
Back is particularly effective for companies with 50 or more employees that handle significant internal queries and workflows, with optimal results for organizations from 100 up to thousands of employees. -
How quickly can Back be implemented in an organization?
Basic setup for Slack or Microsoft Teams takes just minutes, with full implementation including core integrations typically completed within days rather than months. -
What security measures does Back implement for data protection?
Back follows strict data protection laws with all data encrypted and stored on ISO-certified servers, ensuring compliance with global security standards. -
Does Back offer specialized pricing for nonprofit organizations?
Yes, eligible nonprofits and educational institutions receive discounts on all plans when mentioned during demo calls with product specialists.
