CoSupport AI
What is AlphaChat?
AlphaChat provides a no-code platform for building and deploying intelligent virtual assistants. These assistants are capable of handling frequently asked questions, understanding multiple languages, and integrating with existing CRM and backend systems through APIs. The platform accelerates time to launch with a focus on improving customer experience.
With Natural Language Understanding (NLU) and intent detection, AlphaChat delivers accurate answers to customer inquiries, reducing the workload on human agents. It is trusted by telecoms and banks and suitable for SaaS businesses looking to scale their customer support.
Features
- Natural Language Understanding: Detects customer intent and provides accurate answers.
- Polyglot Mode: Bot automatically understands and responds in multiple languages.
- No-Code Interface: Build and deploy virtual assistants without coding.
- API Access: Integrate with CRM and backend systems.
- AlphaOS: Write custom code for advanced bot actions.
- Customizable Chat Widget: Modify the appearance and functionality of the chat interface.
- Deflection Rate Measurement: Track the percentage of customer inquiries handled by the AI.
Use Cases
- Automated customer support for SaaS businesses
- Handling FAQs in multiple languages
- Providing 24/7 customer service
- Integrating with CRM and backend systems
- Reducing the workload on customer service agents
- Connecting to messaging channels like Facebook Messenger and WhatsApp
FAQs
-
How long does it take to launch the AI chatbot?
The AI chatbot can be launched in as little as 3 minutes. -
What languages does the chatbot support?
The chatbot works in all European languages, Russian, and Arabic. It can be trained in one language and automatically understand all others. -
Can the chatbot connect to other messaging channels?
Yes, the chatbot can be connected to other messaging channels such as RCS, Apple Business Chat, Facebook Messenger, WhatsApp, and Slack through API.
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