What is Woveon?
Woveon is a conversational technology platform that absorbs and analyzes billions of conversations, providing organizations with unrivalled business intelligence. It stitches together customer data from live conversations and internal systems to create a single customer view, enabling better service and revenue opportunities.
The platform uses AI and machine learning to search across millions of data points, identifying untapped opportunities and prompting agents with suggested responses that historically produce higher success rates. Woveon also automates repetitive agent research, recognizes compliance violations, and integrates with existing live chat, AI services, and business automation processes.
Features
- Single Customer View: Consolidates conversational, transactional, and behavioral data into one profile.
- Intelligent Response: AI-powered suggested responses based on historical success rates.
- Dynamic Analytics: Real-time analysis of millions of data points to identify revenue opportunities.
- Compliance Monitoring: Recognizes compliance violations in conversations.
- Automation: Automates repetitive agent research tasks.
- Plugin and AI/Bot Market: Access to a marketplace for plugins and AI bots.
Use Cases
- Enhance customer service in call centers with real-time agent guidance.
- Optimize eCommerce conversions by identifying upsell and cross-sell opportunities.
- Provide unified customer view for financial services software.
- Improve airline customer experience with personalized responses.
- Streamline customer support across multiple channels.
FAQs
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What is Woveon?
Woveon is a conversational technology platform that analyzes billions of conversations to provide a single customer view and actionable business intelligence. -
How does Woveon unify customer data?
Woveon stitches together data from live conversations, internal systems, and other sources to create a comprehensive single customer view. -
What are the pricing plans?
Woveon offers SMB plan at $50 per user per month, Growth plan at $150 per user per month, and Enterprise plan with custom pricing. -
Can Woveon integrate with existing systems?
Yes, Woveon offers plugins, API support, and custom integrations to work with existing live chat, AI services, and automation tools. -
Does Woveon help with compliance?
Yes, Woveon recognizes compliance violations in conversations and can alert agents in real-time.
