What is Wideum?

Wideum delivers innovative video remote support and workflow solutions to optimize technical assistance and quality assurance processes. Utilizing artificial intelligence and augmented reality, Wideum enables live remote video assistance, robust speech and text translation in over 44 languages, and error-preventing step-by-step workflow guidance for frontline workers. The platform is optimized for challenging environments, including areas with low connectivity, ensuring clarity and reliability even in complex industrial settings.

Wideum's solutions run on desktop, mobile devices, and smart glasses, facilitating immediate and effective collaboration between field technicians and remote experts. The software integrates seamlessly with existing CRM and ERP systems, and offers secure data handling with ISO27001 certification. With features like live video call recording, unlimited cloud storage, and compatibility with a range of hardware, Wideum streamlines remote maintenance, inspections, and after-sales service, all while ensuring multilingual, real-time communication and workflow traceability.

Features

Live Video Remote Assistance: Offers immediate video support for frontline workers via desktop, mobile, and smart glasses.
Multilingual Voice Translator: Provides real-time bidirectional translation in 44 languages with audio and subtitles.
AI-Powered Step-by-Step Workflows: Guides users through inspection, assembly, or maintenance processes to reduce errors and ensure traceability.
All-in-One B2B Chat Platform: Empowers helpdesk services with integrated professional chat capabilities.
Cloud and On-Premise Deployment: Flexible hosting options including secure cloud or private servers.
Unlimited Cloud Storage: Store video, audio, and workflow data with no time or capacity restrictions.
CRM and ERP Integration: Seamless integration into enterprise systems, including quick Salesforce integration.
Smart Glasses Compatibility: Supports a wide range of smart glasses and rugged mobile devices.
ISO27001 Cybersecurity: Ensures high security and compliance for sensitive industrial data.
Offline Workflow Functionality: Access workflow tasks even with limited or no connectivity.

Use Cases

Remote technical support for field technicians in manufacturing and industrial settings.
Real-time multilingual communication for global service and maintenance teams.
Step-by-step workflow assistance for quality assurance in inspections or repairs.
Remote equipment audit and visual inspections without on-site experts.
After-sales customer support and training delivered via live video and AR tools.
Reduction of travel needs and carbon footprint for specialist technical support.
Integration of remote support services into existing helpdesk operations.
Providing training and onboarding of new employees using guided visual workflows.

FAQs

What devices are compatible with Wideum software?

Wideum supports desktop computers, mobile phones, tablets, and a wide range of smart glasses, allowing users to access its video assistance and workflow features across multiple platforms.
How does Wideum handle multilingual communication?

Wideum provides bidirectional real-time translation in 44 languages via audio and subtitles, breaking down linguistic barriers during remote assistance sessions.
Can Wideum integrate with my organization's CRM or ERP system?

Yes, Wideum can integrate with CRM and ERP solutions, including fast integration with Salesforce. Custom integrations are available upon request.
Is the data stored on Wideum secure?

Yes, Wideum ensures data security and privacy through ISO27001 certification and offers unlimited secure cloud storage for all generated media and reports.
Does Wideum offer a free trial?

Yes, Wideum offers a 15-day free trial with full functionality and no commitment required.