Wayfound - Deploy AI Agents with Confidence

What is Wayfound?

Wayfound is a comprehensive AI Agent management platform designed to provide businesses with the tools they need to effectively monitor, evaluate, and optimize their AI Agents. The platform serves as a central hub, offering deep insights into agent performance and enabling continuous improvement through real-time feedback and issue alerts.

Wayfound ensures all AI Agents are aligned with company values, brand messaging, and operational standards. By providing a single-pane observability dashboard and performance reviews, businesses can maintain consistent messaging and behavior across all AI interactions, enhancing overall efficiency and effectiveness.

Features

AI agent monitoring and analytics: Gain deep insights into your AI agents' performance and track usage.
Performance improvement: Access reports and scorecards on agent effectiveness, with real-time feedback.
Company and brand alignment: Keep all agents aligned with company values and standards.
Agent to agent collaboration: Enable agents to work smarter together and share context.
Agent Performance Review Dashboard: Immediate visibility into key metrics like User Ratings, Knowledge Gaps, Action Failures, and Data Leaks/Prompt Injections.
Meetings feature: Conducts agenda-driven context sharing sessions between agents.

Use Cases

Providing Direct Visibility/Observability for Business Users
Reviewing Performance of Agents in Production and Providing Real-Time Alerts
Improving Cross-functional Collaboration
Monitoring Compliance with Company Guidelines
Speeding up AI Agent Development and Deployment
Custom-Built Customer Support Agent
Third-party SDR Agent
New Product Innovation with AI Agents

FAQs

What is Wayfound?

Wayfound is the world’s first AI Agent management platform, designed to help non-technical business owners supervise, evaluate, and optimize the performance of all their AI Agents. Wayfound’s “AI Manager” captures and analyzes every Agent interaction and activity, assesses how well the Agents are performing and suggests improvements in near real-time, providing unparalleled insights through a single-pane observability dashboard. In addition to monitoring, Wayfound helps align Agents with your company’s values, brand messaging, and restrictions, ensuring every interaction meets your business goals. Our innovative OKR framework and Performance Reviewsevaluates Agent effectiveness with real-time feedback loops, tracking usage, identifying improvement areas, and driving behavior optimization. Unique features like Meetings empower Agents to share context and collaborate, allowing them to operate as a cohesive team to solve complex problems and learn from one another. Whether your Agents are built in-house, developed with external tools, or purchased from third-party vendors, Wayfound is your central hub to ensure they deliver consistent, business-relevant outcomes.
Who is Wayfound for?

Wayfound is for business users and product managers at companies with AI Agents. Some of those who derive the most value out of our AI Agent Manager are Product Leads or Business Owners who are responsible for the real-world success of AI Agents. Wayfound allows a single person to fully oversee an entire fleet of AI Agents, maximizing the ROI of implementing AI agents while increasing confidence and control.
What types of Agents can Wayfound Manage?

Our Agent Manager works with agents built anywhere, for nearly any use case. In most cases, AI Agents can be securely connected with the Wayfound Manager with just one line of code, so our customers are able to connect Agents built on many different platforms as well as pre-built 3rd party Agents (such as Intercom Fin, Qualified Piper, etc).
How is Wayfound different from other observability platforms like LangSmith, Langfuse, Galileo and others?

Wayfound sets itself apart by focusing on business users and product managers rather than developers. While many observability and analytics platforms concentrate on technical metrics, Wayfound delivers insights into the business-relevant aspects of AI Agent performance. Drawing on expertise gained from implementing AI solutions across various companies, we’ve developed a unique system of OKRs tailored for AI Agents. These OKRs—spanning User Satisfaction Ratings, Adherence to Guidelines, Interaction Insights, Behavior Optimization, Knowledge Gaps, and Actionable Suggestions—empower business users to optimize agent performance and drive meaningful outcomes.
Is my data safe with Wayfound?

Yes. Wayfound takes data security and privacy very seriously and is a SOC2 compliant company. Our enterprise agreements with foundation AI models guarantees that your data is never shared with anyone or used for model training. Our platform is engineered from the ground up with enterprise-grade technologies for utmost security and reliability.