Viqal - Virtual Concierge for Hotel Groups

Viqal Virtual Concierge for Hotel Groups

Usage Based

From 150$

Home: https://viqal.com

#hotel management
#hospitality
#guest services
#whatsapp business
#automation
#virtual concierge

Visit Viqal

What is Viqal?

Viqal is a sophisticated AI-powered virtual concierge solution designed specifically for hotel groups. The platform leverages WhatsApp's high engagement rates to deliver automated guest communications, achieving 98% open rates compared to traditional channels' 50% engagement rates.

The system streamlines hotel operations by managing guest inquiries, booking modifications, and service requests through a centralized dashboard. It seamlessly integrates with existing Property Management Systems (PMS), enabling automated updates for room upgrades, stay extensions, and booking changes while maintaining robust security measures for guest data protection.

Features

WhatsApp Integration: Direct guest communication with 98% open rates
Automated Booking Management: Self-service reservation modifications and upgrades
PMS Integration: Real-time synchronization with hotel management systems
Centralized Dashboard: Manage multiple properties from a single platform
Personalized Upselling: Automated amenity and upgrade recommendations
Staff Takeover: Seamless transition from AI to human support when needed
Multi-Property Management: Consistent guest experience across all locations
Digital Check-in: Pre-arrival forms and digital room key distribution

Use Cases

Guest inquiry automation
Booking modifications and upgrades
Amenity and service requests
Pre-arrival communication
Local recommendations and concierge services
Upselling hotel services
Digital check-in processing
Post-stay follow-up

FAQs

How long does the implementation take?

Less than 1 hour if Viqal is already integrated with your PMS. For new PMS integrations, allow 2-4 weeks.
Are there any additional fees besides the listed prices?

No additional fees for existing PMS integrations. New PMS integrations require a one-time setup fee of €250.
What security measures are in place for guest data?

Viqal uses encryption for data in transit and at rest, complying with GDPR and following stringent industry standards for data security.