What is Userfeel?
Userfeel is a comprehensive user research platform that combines AI-powered analysis with human insights to help product teams, agencies, and e-commerce brands understand user behavior. The platform enables continuous usability testing through various methods including moderated sessions, unmoderated tests, card sorting, tree testing, and surveys.
With access to over 7 million verified testers across 40+ languages, Userfeel helps organizations identify where users get stuck, hear their hesitation, and see confusion that traditional metrics might miss. The AI-assisted analysis compresses hours of user sessions into actionable patterns, providing sentiment analysis and automated summaries to help teams make data-driven decisions faster.
Features
- AI-assisted insights: Compress hours of user sessions into patterns teams can act on quickly
- Human-verified participants: Access to 7 million real testers with no bots or survey farms
- Multiple testing modes: Supports moderated, unmoderated, card sorting, tree testing, and surveys
- Global reach: Testers available in 40+ languages across international markets
- Flexible credit system: Credits stay valid for a full year and can be used for panel recruitment or your own participants
Use Cases
- Identifying usability issues in website interfaces
- Testing e-commerce purchase flows and checkout processes
- Evaluating mobile application user experience
- Conducting card sorting exercises for information architecture
- Running multilingual user studies for global products
- Continuous user research integration into product development workflows
FAQs
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How do credits work on Userfeel?
Credits are the currency of the platform where 1 credit typically equals 1 unmoderated session, and users can top up at any time as their testing volume grows. -
Can we bring our own participants to Userfeel?
Yes, you can use Userfeel to run tests with your own users at a lower credit cost while maintaining the same test setup, recordings, and analysis workflow. -
What is the Replace-a-Tester guarantee?
If a participant provides low-quality feedback or fails to follow instructions, flag the session and Userfeel credits your account back immediately.
