Userlytics Supercharge your user experience research and usertesting.

What is Userlytics?

Userlytics offers a robust platform designed to enhance user experience (UX) research and usability testing. It provides a suite of tools for both qualitative and quantitative analysis, enabling businesses to gain deep insights into user behavior across various digital assets, including websites, mobile applications, and prototypes. The platform facilitates moderated and unmoderated user testing sessions, incorporating methodologies like think-aloud protocols, card sorting, tree testing, first click testing, and X-second tests to evaluate information architecture and initial user impressions effectively.

Leveraging advanced technologies, Userlytics incorporates AI-powered features such as automated UX analysis, sentiment analysis, and time-stamped transcriptions to streamline the interpretation of qualitative data and identify key usability issues and user emotions. Access to a proprietary global panel of over 2 million participants allows for targeted recruitment based on specific demographic criteria, ensuring relevant feedback. The platform supports seamless integration with popular prototyping tools and emphasizes data security and privacy compliance with standards like GDPR and ISO 27001.

Features

AI UX Analysis: Automatically surfaces themes, emotions, and usability issues from qualitative sessions.
Moderated & Unmoderated Testing: Conduct live interviews or remote tests with screen, audio, and webcam recording.
Global Participant Panel: Access over 2 million participants from 150+ countries with advanced demographic filtering.
Advanced Methodologies: Includes Card Sorting, Tree Testing, First Click Testing, X-Second Test, and Heatmaps.
Sentiment Analysis: AI-based determination of participant emotions during tasks.
Advanced AI Transcriptions: Time-stamped, searchable transcriptions of user sessions.
Prototype Testing: Test Figma and AdobeXD prototypes directly without extensions.
Quantitative Testing: Capture metrics and conduct surveys without audio/video recording.
Invisible Observers: Allow team members to observe moderated sessions without influencing participants.

Use Cases

Conducting usability tests on websites, mobile apps, and prototypes.
Gathering qualitative feedback through moderated interviews.
Performing unmoderated testing to understand user behavior at scale.
Optimizing information architecture using card sorting and tree testing.
Evaluating first impressions and click patterns with X-second and first click tests.
Analyzing user sentiment and emotions during interactions.
Identifying key themes and usability issues automatically with AI analysis.
Recruiting specific user segments for targeted research.
Benchmarking user experience against competitors.

FAQs

How do you ensure data protection and privacy compliance?

Userlytics adheres to GDPR, stores EU data in the EU, is CCPA compliant, and is ISO 27001 certified for information security management.
Can I bring my own users for testing?

Yes, the platform supports "Bring Your Own Users" (BYOU) for both moderated and unmoderated testing, with options available across different plans.
What types of digital assets can be tested?

You can conduct usability studies on websites, mobile apps, desktop applications, prototypes, and competitor assets.
Do you offer support for setting up studies?

Yes, Account Managers are available on certain plans (e.g., over $7,500), and optional UX Consulting Services are offered to help design studies, analyze results, and provide recommendations.
What is the maximum session duration for tests?

Maximum session duration varies by plan and can be customized. For example, the standard duration listed for the Enterprise plan is 60 minutes and for the Limitless plan is 30 minutes for unmoderated tests.