What is SweetHawk?
SweetHawk transforms Zendesk into a comprehensive workflow engine by providing a suite of integrated applications that automate and streamline customer support operations. The platform enables teams to build powerful, automated workflows natively inside Zendesk without requiring additional platforms or coding expertise. With seamless integration and zero friction, SweetHawk apps reduce manual tasks, save time on every ticket, and provide transparent, auditable processes.
The SweetHawk Suite includes tools for tasks and subtickets, Kanban project management, recurring tickets, field rules, surveys, approvals, calendars, notifications, reminders, timers, and more. Every action is logged and traceable, ensuring compliance and accountability while helping teams focus on solving real customer problems. Trusted by over 12,000 organizations worldwide, SweetHawk empowers support teams to improve response times and deliver better customer experiences.
Features
- Tasks and Subtickets: Simplify complex workflows by breaking them down into manageable tasks
- Kanban: Plan, prioritize, and deliver projects inside Zendesk with visual boards
- Recurring Tickets: Automatically create tickets on scheduled intervals
- Field Rules: Live control of agent ticket forms for dynamic workflow adjustments
- Survey: Advanced survey capabilities integrated directly into Zendesk
- Approve: Powerful approval workflows with comprehensive tracking and auditing
- Calendar: Scheduling functionality that turns Zendesk into a scheduling machine
- Notify: Custom popup notifications for tickets to keep teams informed
- Reminders: Set reminders with popup notifications and email alerts
- Timers: Enforce and measure SLAs and OLAs with flexible workflows and reporting
Use Cases
- Automating approval processes for customer requests
- Managing complex projects with Kanban boards inside Zendesk
- Scheduling recurring maintenance or follow-up tickets
- Creating and analyzing customer satisfaction surveys
- Enforcing service level agreements with automated timers
- Streamlining HR processes like employee onboarding
- Managing IT service management change requests
- Improving quality assurance workflows for support teams
- Automating client onboarding processes
- Transforming employee service desk operations
