CoSupport AI
What is Surveybot?
Surveybot provides a platform for creating engaging, conversational surveys delivered through Facebook Messenger and Facebook Workplace chatbots. It features a dedicated chatbot builder designed specifically for survey creation, eliminating the need for coding expertise. Users can craft surveys incorporating various question types, advanced conversational logic, answer piping, and re-engagement rules to improve respondent interaction and data quality.
Beyond survey creation, the platform offers robust panel management capabilities. Users can build and segment subscriber panels based on profile attributes, survey completion status, or specific answers given. Surveybot facilitates survey distribution through multiple campaign options, including direct messaging to panel members, embedding surveys in Facebook posts triggered by comments, and utilizing Facebook Ads for wider reach. It also allows customization of the bot's greeting messages, welcome interactions, and menu options within Messenger.
Features
- Chatbot Survey Builder: Create surveys with 12+ question types, conversational logic, answer piping, and re-engagement rules.
- Panel Management: Build and segment subscriber panels based on profile attributes, survey completion, or specific answers.
- Campaign Distribution: Send surveys via Messenger, Facebook posts (comment-to-start), and Facebook Ads.
- Bot Customization: Set up custom greeting text, welcome messages, and configure the Facebook Messenger menu.
- Platform Integration: Deploy surveys on both Facebook Messenger and Facebook Workplace.
- Advanced Logic: Utilize question jump logic, keyword logic, and answer piping for dynamic surveys.
Use Cases
- Conducting market research surveys via Facebook.
- Gathering customer feedback through Messenger chatbots.
- Polling employees using Facebook Workplace.
- Running social media research campaigns.
- Engaging audiences with interactive surveys.
- Generating leads through conversational forms.
FAQs
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What counts as a survey response?
A survey response is counted when an interaction between the chatbot and a respondent begins, regardless of whether the respondent completes the survey. -
What happens if I exceed the survey response limit for my plan?
If you collect more responses than your current plan allows, your account will be automatically upgraded to the next tier. You'll be charged a prorated amount for the remainder of the billing cycle, and the new quota will apply for the following month. -
Can I change my subscription plan?
Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately, while downgrades apply at the end of the current billing cycle. -
What payment methods are accepted?
All major credit and debit cards are accepted, including Visa, MasterCard, and American Express. -
What is the refund policy?
Payments are non-refundable once a subscription is purchased, regardless of usage or if you downgrade/delete before the subscription term ends. A free trial is available to test the service beforehand.
Related Queries
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Surveybot Uptime Monitor
Average Uptime
100%
Average Response Time
473.07 ms
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