What is SESTEK?
SESTEK delivers advanced conversational automation solutions, empowering organizations to become data-driven, boost efficiency, and cultivate superior customer interactions. Utilizing a suite of AI technologies including text-to-speech, speech recognition, natural language processing, and voice biometrics, the platform aims to refine every touchpoint in the customer journey. These tools are designed for seamless integration, offering flexibility with deployment options on-premise, public cloud, or private cloud environments.
The core focus is on improving both agent performance and customer satisfaction within contact centers and other customer service channels. By automating tasks, providing real-time insights and guidance, and ensuring secure customer authentication, SESTEK helps businesses streamline operations. Their technology supports true omnichannel experiences, ensuring consistency and scalability across various communication platforms for industries such as banking, call centers, and insurance.
Features
- Knovvu Virtual Agent: Provides 24/7 automated customer service across various channels.
- Knovvu Biometrics: Offers real-time, language-independent voice authentication for secure customer verification.
- Knovvu Analytics: Analyzes 100% of customer conversations to extract insights and understand customer needs.
- Knovvu AQM (Automated Quality Management): Streamlines the quality management process with objective scoring and feedback.
- Knovvu Real-Time Guidance: Assists contact center agents with relevant information and prompts during live calls.
- Knovvu Speech Recognition: Features high accuracy (>97%) speech-to-text conversion for analysis.
- Knovvu Text-to-Speech: Generates human-like, personalized voice outputs for customer interactions.
Use Cases
- Automating responses to common customer inquiries 24/7.
- Securely authenticating customers using their voice.
- Analyzing call recordings to identify trends and improve service.
- Monitoring agent script adherence and call quality automatically.
- Providing live assistance and suggestions to call center agents.
- Creating natural-sounding voice prompts for IVR systems.
- Optimizing workforce management in contact centers.
