Ringly.io - AI Phone Agents for E-commerce Customer Support and Sales

Ringly.io AI Phone Agents for E-commerce Customer Support and Sales

What is Ringly.io?

Ringly.io offers a comprehensive solution for e-commerce businesses seeking to automate their customer service and sales processes. The platform provides AI-powered phone agents capable of handling both inbound and outbound calls. These agents can manage customer support inquiries, recover abandoned carts, and proactively recommend products, all while integrating seamlessly with existing e-commerce tools.

Ringly.io allows users to customize the AI agent's voice, language, and personality, creating a consistent brand experience. The platform offers in-depth analytics on every call, allowing businesses to improve support and optimize their sales strategies. Ringly integrates with thousands of apps, including popular e-commerce platforms, CRMs, and marketing tools, providing a comprehensive and connected workflow.

Features

Customer Support Automation: AI agents handle customer inquiries and provide support.
Abandoned Cart Recovery: Automated outbound calls to customers who abandon their shopping carts.
Product Recommendations: AI agents suggest relevant products to customers.
Customizable AI Agents: Choose voice, language, accent, and personality for the AI agent.
Call Analytics: AI analyses of every single call with detailed reports.
Extensive Integrations: Connects with over 7,000 apps, including Shopify, WooCommerce, and Zapier.
Inbound and Outbound Calls: AI agents can receive and make calls.
Knowledge Base: Upload documents as knowledge base.

Use Cases

Automating customer service for online stores.
Recovering lost revenue from abandoned carts.
Increasing sales through personalized product recommendations.
Improving customer satisfaction with 24/7 phone support.
Freeing up human agents to focus on complex issues.

FAQs

Can my AI phone agent learn from my online store's data?

Yes! You can upload your website (including your e-commerce store), files, or text. The AI agent will learn from this and know how to answer customer questions based on your business info.
Can my AI phone agents do inbound and outbound calls?

Yes! Our AI phone agents can handle both incoming and outgoing calls. They can receive and make calls for your online store.
I'm not tech savvy, can I still use Ringly.io?

Yes! Ringly.io is easy to use. You don’t need to be a tech expert. With just a few clicks, you can set up an AI phone agent that'll automate your e-commerce business.
Can my agent transfer the call?

Yes! The AI agent can transfer calls to a live agent or another department. You can set rules for when and where calls should be transferred.
How does cart recovery work?

Our AI agents automatically call customers who abandoned their shopping carts, using a proven 3-step approach: 1. The agent reaches out after 15 minutes of abandonement 2. They empathetically ask about any concerns or questions about the products 3. They can offer authorized discounts or resolve specific issues (shipping questions, size concerns, etc.) Our customers typically recover 30% of abandoned carts through these calls. 4. They can also send the customer an SMS with the checkout link during the call, so that they can immediately convert.